What Southeast Michigan says about us
Answered 24/7, 365 days a year • About a one hour response • Water, fire, storm, mold and asbestos
These are reviews from homeowners and property managers across Oakland, Macomb, St. Clair, Wayne and Lapeer counties who called us after water, fire, storm or mold damage. Read what they said about how we handled it.
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring,...
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
Awesome service. The team was very prompt and professional. Highly recommend.
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and attention they put into the...
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
I wanted to share my experience with Response This past New Year's Eve. I received a call from my son that there was water in my basement. I came home new year's day from a vacation up north because of this issue. A friend of ours suggested to contact Response. On New Year's Day, I...
Everyone was so helpful and Bridget was very kind always answering my phone calls right off the bat
It took a long time because the flooring originally ordered was the wrong stuff but the correct one came in the next week. In addition, I had to wait for a part to come in to put a shelf in under the sink. The result was great and worth the wait. Brigitte Flowers was on...
I would absolutely recommend Response Flood & Fire to anyone! We had a leak in our 2nd floor master bathroom that flooded the garage ceiling below and ruined the cabinets and flooring in the bathroom. We called Response and they made it out to our house within hours.They immediately got to work to mitigate the...
Great communication and process moved along seamlessly. The timeline was also very quick and they respected our time. We worked directly with Brigette- she was very detail oriented and always responded very quickly.
I can’t say enough about this company. They were at my house on a Sunday and started cleaning on Monday. The crew was very professional and treated my home like it was one of theirs. My floors were protected from all the debris that they had to clean from my basement flood. I would recommend...
Pretty much blown away by my experience with Response. Had a water leak issue in my basement. The plumber was unable to find the leak, but suggested I call Response. Within an hour of calling, Mike was at my house to see what was happening. The next day Eric and Chris were out to start...
Donna C.
4 years ago
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their stuff. They kept us informed...
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