Privacy Policy

Last updated October 16, 2026

This website is operated by Response Environmental, LLC (DBA Response Flood & Fire), 1753 West Hamlin Road, Rochester Hills, MI 48309. This policy explains what personal information we collect, how we collect it, how we use and share it, and the choices you have.

Information we collect

We collect personal information in three ways:

• Forms on this website. Your first and last name, email address, phone number, ZIP code, the message you write, and whether you checked the text message consent box.
• Phone calls. When you call us, the call may be recorded and transcribed, and our call tracking service captures the number you called from.
• Website usage. Cookies and tracking scripts record how you use the site, such as the pages you visit and the ad or search that brought you here.

If you give text message consent, we keep a record of it: the box you checked, the date and time, and the page you submitted from.

How we use your information

We use your information to respond to your request, schedule your free walkthrough and our crews, keep you updated on your job, invoice your insurance carrier for your job, send the text messages you agreed to, and measure which advertising brought you to us. If you submit a form, we may also email you about our services, and every email includes an unsubscribe link. We transcribe recorded calls for training and quality assurance. We may disclose information when required by law. We do not sell your personal information.

SMS / text messaging

Every form on our website, including our contact form, offers an optional consent box for transactional text messages. It is never checked for you, and you can submit the form without checking it. We only text people who opted in themselves, at the number they gave us.

Transactional text messages cover appointment scheduling, crew arrival updates and job status updates.

If you consent to receive SMS from Response Flood & Fire (Response Environmental, LLC), you agree to receive transactional SMS (appointment scheduling, crew arrival updates and job status updates) from us. Reply STOP to unsubscribe, HELP for help. Message & data rates may apply. Message frequency may vary. Consent is not a condition of purchase. Visit https://www.floodfirefix.com/privacy-policy to see our Privacy Policy and https://www.floodfirefix.com/terms-of-service to see our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You must be 18 years of age or older to use this SMS service. Carriers are not liable for delayed or undelivered messages.

Sharing your information

We share personal information only with service providers that help us run our business, such as our customer database, email delivery, call tracking and analytics providers, and only so they can do that work for us. When we invoice your insurance carrier, we share the job details the carrier needs. Text message opt-in data and consent are never shared with third parties, as stated above.

Cookies and tracking

Our website uses cookies and tracking scripts to understand how visitors use our pages. We use tools including Google Analytics, Google Tag Manager, Google Ads and CallRail. These tools help us measure site performance and may be used for remarketing, which means you may see our ads on other websites after visiting ours. You can block or delete cookies in your browser settings. Some site features may not work as expected if you do.

Data retention

We keep your personal information for as long as we need it to provide our services, keep accurate business records and fulfill the purposes in this policy. You can ask us to delete your information at any time.

Data security

We use reasonable administrative, technical and physical safeguards to protect your information. Information you submit on this site is transmitted over encrypted HTTPS. Access is limited to staff and service providers who need it to do their work, and we use reputable service providers to store and process it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights and choices

You can stop text messages at any time by replying STOP. You can stop marketing emails with the unsubscribe link in any email. You can ask us to see, update or delete the information we hold about you by emailing info@floodfirefix.com or calling (866) 333-6424. California residents have additional rights under the California Consumer Privacy Act, and we honor them.

Children

This website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy. Changes are posted on this page with a new "last updated" date.

Contact us

Response Environmental, LLC (DBA Response Flood & Fire), 1753 West Hamlin Road, Rochester Hills, MI 48309.
Email: info@floodfirefix.com · Phone: (866) 333-6424

See also our Terms of Service.