Same-Day Water Damage Restoration in Troy, MI
IICRC Certified Firm • Free inspection • All Insurance Accepted
Do you need water damage restoration in Troy, MI? Maybe a supply line burst, the water heater failed, or rain flooded the basement. Call any hour for a free inspection, and we're on site in about an hour.
Water Damage Restoration and related services in Troy, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Troy homeowners call us for water damage cleanup
We're on site in about an hour
A person answers our phone at any hour, including weekends and holidays, and a crew heads out as soon as we have your address. Our shop is a short drive north of the Troy city line, so we're usually on site in about an hour.
A free inspection of the damage
As an IICRC Certified Firm, we walk through your home with you before any work starts, show you what we find, and it costs nothing. More than a third of Troy homes were built in the 1970s, so we check the older pipes nearby as well.
We work directly with your insurance company
We work with all insurance companies and deal with yours directly, from the first call until the claim is closed, so you are not stuck in the middle. Three in four Troy homes are owner occupied, so we usually work with your own policy.
We help you get the most from your claim
We walk you through the whole insurance claim and work to get you the most your policy allows, though no one can promise what a carrier pays. More than one Troy home in five shares a building, so we record exactly which unit the water started in.
Financing if you need it
If part of the job isn't covered, or you would rather not file a claim at all, financing options are available so the cost doesn't land all at once. That can cover your deductible or anything your policy leaves out.
Water removal and drying reviews from Troy, MI
Reviews from homeowners and businesses across Southeast Michigan.
218 reviews on 
2 days ago on
My parent’s house flooded and the response team was there to help every step of the way. They talked us through the process, cleaned up and dried the basement and put everything back together in a timely fashion! The whole team was kind and respectful and did an amazing job!!
3 days ago on
Response came out to our house when we had water issues with our attic and potential mold growth. They dispatched a project manager to came out same day and provided advice regarding insurance, let us know what to expect for the work, and sent a crew out the next day. Everything moved quickly and smoothly...
3 days ago on
Response Flood and Fire helped so quickly and efficiently when my basement flooded!
3 days ago on
They do such a fantastic job at Response! The whole team really cares about your family and fixing the disasters that strike in your home! Super happy with the work and interactions with everyone we dealt with during our disaster!
3 days ago on
Had some basement flooding a few years ago in Warren, Response Fire and Flood was immediate with their assistance and made the whole process that much easier!
Our water damage repair process in Troy, MI
Step 1. You call our office
Call our emergency response line 24/7, tell us what happened and whether the water is shut off, and we dispatch a crew. Nearly nine in ten Troy homes heat with natural gas, so if water has reached the furnace, we'll tell you what not to touch until the crew arrives.
Step 2. We find where the water went
We came up in construction, so we check the walls, floors and ceilings around the leak, not just the wet spot. Seven in ten Troy homes are detached houses, so we follow the water to every floor it could have reached and photograph each room for the assessment.
Step 3. We take the water out
We pull out standing water first, and anything too wet to save, like soaked flooring or pad, comes out after we show you why. The City of Troy warns that flushed household items can back sewage up into basements, and that water is handled as contaminated.
Step 4. We dry it out
We set drying equipment, air movers and dehumidifiers that are cleaned and decontaminated first. A technician comes back every day to check with a moisture meter. Most homes dry in two to four days, then we handle the reconstruction too, so one company takes you from cleanup to rebuild.
Step 5. We handle the insurance paperwork
We send our invoice and documentation to you and your insurance company and ask them to pay us directly, usually within three to five business days of finishing. About one Troy household in four rents, so on a rental we work with whoever insures the building.
Melissa Willner
July 2026
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
We offer Water Damage Restoration in Troy, MI and surrounding areas.
We cover every part of Troy, from the Big Beaver Road business district up to the neighborhoods around Stage Nature Center at the north end of the city.
That takes in the homes near Somerset Collection, Boulan Park and the Troy Historic Village.
Troy addresses use the 48083, 48084, 48085 and 48098 zip codes. If you are not sure your street is ours, call and ask.
Robert Salhaney
14 days ago
“Joseph Alter and his team of professionals will take great care of your home! Response Fire and Flood knows what they are doing, simple as that!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Troy Area
Request a free water damage inspection in Troy, MI
Send us the details and we will call you back. If this is an emergency, call our 24 hour line now.
Speak with the Response Flood & Fire team now
Call for immediate assistance and service.
Water damage questions from Troy homeowners
Questions we get from our customers' and our answers.
What causes most water damage in Troy homes?
Common causes are a burst pipe, a split washing machine hose, a failed water heater, a dishwasher or other appliance line, a roof leak, or a toilet that overflowed upstairs. Heavy rain and snowmelt can also cause water intrusion into a basement. That counts as flooding, and flood cleanup may be covered differently, so we note the source first.
Do you handle commercial water damage in Troy?
Yes. We offer the same emergency service to commercial property as to homes, from offices along the Big Beaver Road business district to stores and rental buildings. The process is the same: we find where the water went, dry it out and work directly with the building's insurance company.
If you inspect my Troy home, does that open an insurance claim or commit me to anything?
No. The inspection doesn't open a claim or commit you to hiring us. You decide whether to file, and you pick who does the work, whatever list your insurance company suggests. Don't wait for an adjuster to start mitigation, because the water keeps spreading while you wait.
How much does water damage restoration in Troy cost?
We can't give a real number before the inspection. Water damage is layered, and the full picture only shows as wet materials come out during the restoration process. We bill time and materials against the IICRC S500 standard, priced from a current Xactimate list, and we handle the billing with your insurance company.
Is it safe to stay in my Troy home while it dries?
Usually, when the water was clean, like a burst supply line. Sewage, water from outside or visible mold growth changes that, and mold remediation becomes its own job. So does anyone in the house with breathing problems. After water extraction, we'll tell you at the inspection whether to stay somewhere else.
Have a question? Call us, we're available. (866)-333-6424