Same-Day Water Damage Restoration Sterling Heights, MI
Free walkthrough • We deal with your adjuster • Financing available
Are you looking for water damage restoration in Sterling Heights, MI? You have found the right company. We take on water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation right across the city. Someone answers our phone at every hour of every day, and we are normally on the property inside about an hour.
Water Damage Restoration and related services in Sterling Heights, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Sterling Heights homeowners call us first for water damage cleanup
About an hour, day or night
A person answers our phone at every hour of every day, weekends and holidays included. Nothing routes through an answering service and nothing waits for office hours. Sterling Heights sits a short drive southeast of our base, so about an hour is the normal arrival. Water does most of its damage in the first hours, which is exactly the window an answering service costs you.
A free look at the damage, with nothing to sign
We come out and go through the property with you at no charge and with no agreement attached. Moisture meters follow the water into places you cannot see, because the wet area on the floor is only the part that reached the surface. We do not put a final price on a job while standing in your kitchen. The scope is not knowable until something is opened, so an exact number before that is guesswork.
We deal with your carrier and talk to your adjuster
Your insurance company receives our documentation and our pricing, and you receive the same paperwork so you can check it yourself. We deal with the adjuster, with your plumber and with any other trade on the job, which keeps you out of the messenger role. If a claims specialist tells you their preferred vendor is the only option, that is untrue. Once you hire us, we are contracted to you.
Local, and long in the restoration business
We work out of Rochester Hills, which puts Sterling Heights well inside our regular ground. The people who started the company came from construction, contracting and cleaning. That is why we look at a loss the way a builder would. Framing, subfloor and insulation get assessed on their condition, not on how the room looks once the water is gone.
What Sterling Heights houses do when a line fails
Most of this city went up between the 1960s and the 1980s, in brick ranches, tri-levels and colonials on full basements, with newer colonials toward the north end. Furnaces, water heaters, laundry and often a finished family room all sit below grade in those houses. Winters here are hard on plumbing, and a supply line in an unheated space can split during a freeze and run unnoticed until the thaw. Spring thaw and heavy summer storms then work on ground that drains slowly, which puts the load on sump pumps.
Water removal and drying reviews from Sterling Heights, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Sterling Heights, MI
Step 1. Your call goes to a person
Call at any hour and a person here answers. We ask what failed, where the water is showing and whether it is still running, and we tell you what to do until the crew arrives. Then we send them out. Sterling Heights addresses are usually about an hour away.
Step 2. We look it over together, free
The job starts with a walkthrough alongside you. It costs nothing and you sign nothing for it. Meters show where the water has actually reached, behind walls and under flooring. We share the readings before any work is planned, so the scope is clear to you from the start.
Step 3. The water goes, the machines come
Extraction is first. Containment follows where the job calls for it. Air movers, dehumidifiers and HEPA scrubbers are all cleaned and decontaminated before they are set in your home. Anything that will not dry where it sits is removed, and the reason is given to you before it happens.
Step 4. Moisture numbers, taken daily
We prove drying with readings rather than opinion. Every day a technician returns and meters the same locations, and the trend tells us how the structure is doing. Two to four days is the usual time for a structure to dry. A visit on a working day runs four to eight hours or more, and the equipment stays until the numbers clear it to leave.
Step 5. Invoice and insurance
With drying signed off, we move to billing. Charges are time and materials measured against the IICRC S500 standards manual and priced from a current Xactimate list, so nothing on the invoice appears from nowhere. It reaches you three to five business days after completion and is payable within thirty days. Where a claim is running, we document it for your carrier and keep working with the adjuster.
Steven Townsend
a month ago
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling.
We offer Water Damage Restoration in Sterling Heights, MI and surrounding areas.
Sterling Heights sits right in the middle of our Macomb County work, so we are through here most weeks. The same crews cover Utica, Shelby Township, Clinton Township, Fraser, Macomb Township and Warren, then west over the county line into Troy and Madison Heights. We run out of Rochester Hills, which puts the on-call crew a short drive northwest of the city at any hour. Our full territory takes in Macomb, Oakland, Wayne, St. Clair and Lapeer counties. Subdivision house, condo or shop floor, if the address is in Sterling Heights we cover it.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Sterling Heights Area
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Water damage questions from Sterling Heights homeowners
Questions we get from our customers' and our answers.
How quickly can you get to a Sterling Heights home?
Our base is in Rochester Hills, a short drive northwest of the city, so about an hour is the usual arrival time in Sterling Heights. A person answers the phone at any hour of the day or night, every day of the year. Arriving early keeps the job smaller. Water still standing can be extracted, while water that has been in the structure since last night has to be dried out of framing, subfloor and insulation.
Why do so many Sterling Heights water losses start in the basement?
Almost every house here has a full basement, and the furnace, water heater and laundry are usually down there, often alongside a finished family room. That puts the most likely failure points and the most vulnerable finishes in the same space. The city was largely built between the 1960s and the 1980s, so supply lines, shutoff valves and water heaters in a lot of these homes have been in service a very long time. The ground under this part of Macomb County also drains slowly, which leans on the sump pump during heavy rain.
A pipe froze and split in my Sterling Heights house. What happens now?
Frozen lines are a regular winter call here, and the damage usually shows up when the ice thaws and the split starts running. Shut the water off at the main if you can reach it safely, then call us. We extract what has come out, meter the walls and floors along the whole path the water took, and dry the structure rather than mopping the visible mess. Lines in unheated spaces such as garages, crawl spaces and outside walls are the ones that go most often.
Do you deal with my insurance company on a Sterling Heights claim?
Yes. Where a claim is open we document the loss for your carrier, photos, moisture readings and scope notes, and you get identical paperwork so nothing is hidden. We stay in contact with your adjuster and with any plumber or trade on the job so you are not relaying messages. Filing the claim is down to you, since the policy is in your name. Do not hold off calling us until an adjuster has been out, because the water keeps spreading in the meantime.
How long does drying take in a Sterling Heights basement, and what does it cost?
Most structures dry in two to four days, longer if the loss was large or went undiscovered. We take moisture readings from the same points every day, and those numbers decide when the equipment leaves. Pricing is time and materials under the IICRC S500 professional standards manual, drawn from a current Xactimate list, which is the basis most carriers already use. The invoice arrives three to five business days after completion and is due in thirty days, with GreenSky financing available if you need it.
Have a question? Call us, we're available. (866)-333-6424