Same-Day Water Damage Restoration Rochester Hills, MI
Free walkthrough • We deal with your adjuster • Financing available
Searching for water damage restoration in Rochester Hills, MI? You have found your local crew. We take on water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation throughout the city. A person answers our phone at any hour of any day, and a truck is usually at your address within about an hour.
Water Damage Restoration and related services in Rochester Hills, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Rochester Hills homeowners call us first for water damage cleanup
We are usually there inside an hour
Our office is in Rochester Hills, so this is the shortest run we make. A person answers the phone here at any hour of any day, with no service in between passing along a message. Once we have your address a crew leaves, and about an hour is the outside of it. Frequently it is less, simply because we are already on this side of the county.
The assessment is free and you sign nothing
We come and look at the damage with you at no cost and with no obligation. Moisture meters do most of the talking, because the wet patch you found is the smallest part of the picture. What we will not do is quote you a final number in the driveway. Nobody can price what is inside a wall before the wall is open, and any figure offered that early is guesswork.
We speak with your insurer directly
Where a claim is open we document the loss for your carrier and answer their questions, and you get the same paperwork so you can see the detail they see. Your adjuster, your plumber and any other trade on the job hear from us. If you are told the carrier requires you to use one of their preferred vendors, that is not true. Hiring us makes us contracted to you.
Our office is here, in the city we work in
Being based in the city we work in means our reputation here is not abstract. Neighbours see the trucks and know who they belong to. The founders spent their careers in construction, contracting and cleaning before they started this business, and that shows in how a loss gets assessed. We read what water has done to framing, subfloor and insulation rather than reporting on what is visible from the doorway.
We know how these subdivisions were built
Much of Rochester Hills went up in the later decades of the last century, in subdivisions laid out across rolling ground. That terrain is why so many houses here have a walkout or a daylight basement with living space in it, sitting partly below grade on the low side of the slope. Underneath is clay that holds water against the foundation instead of draining it away. When a sump pump fails during a long rain, the finished lower level is the first room to know.
Water removal and drying reviews from Rochester Hills, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Rochester Hills, MI
Step 1. You call and one of us answers
Ring us at any hour and a person responds. We ask what failed, where the water is and whether it is still running, then tell you what to do while the crew travels. Dispatch happens on that same call. Because we are based in the city, Rochester Hills addresses are among the fastest we reach.
Step 2. We walk the house with you for free
Before anything is unloaded we go through the property together. There is no charge for the walkthrough and nothing to sign. Meters show us how far water has run under flooring, behind cabinets and up into wall cavities. You see the readings as they come, so the size of the job is clear to you at the start rather than the end.
Step 3. Extraction, containment, drying equipment
Standing water gets pulled out first. Containment is built where the layout needs it, and every air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before it is placed inside your home. Where a material cannot be dried in position it comes out, and we explain that decision before it is made rather than after.
Step 4. We meter the same spots every day
Drying gets measured. Each day we return, take readings from the same reference points and record them, which tells us whether the structure is giving up water at the rate it should. Most buildings reach dry within two to four days. The equipment stays until those readings allow it to leave, and crews are on site four to eight hours or more per visit.
Step 5. The bill and your carrier
With the drying signed off, the paperwork follows. Charges are time and materials against the IICRC S500 standards manual, priced from a current Xactimate list so each line traces to a source. Invoices go out three to five business days after completion and payment is due within thirty days. On open claims the carrier gets our documentation and we stay in the conversation with your adjuster. GreenSky financing is available.
Presley Folkerts
4 months ago
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard and were very polite.
We offer Water Damage Restoration in Rochester Hills, MI and surrounding areas.
Rochester Hills wraps around the city of Rochester and shares borders with Auburn Hills to the west, Troy to the south, Oakland Township to the north and Shelby Township across the Macomb County line to the east. Pontiac is a short run west of us as well. Because our office is here, this is the area we reach fastest, and we push out from it across the rest of Oakland County and into Macomb, Wayne, St. Clair and Lapeer. One number, answered every hour of the year, covers the whole of it.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Rochester Hills Area
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What Rochester Hills homeowners ask us
Questions we get from our customers' and our answers.
How fast can you get to a Rochester Hills address?
This is our home city, so it is the quickest response we have. About an hour is the outside figure and it is often quicker than that, at any time of the day or night, every day of the year. Close the main water shutoff if you can safely reach it while we travel. Keep out of rooms where water is close to an outlet or a panel, and photograph everything before it is disturbed.
Our Rochester Hills walkout basement took on water. What does that involve?
Walkouts and daylight basements are common here because of the rolling ground, and they are usually finished living space, which makes them costly to get wet. Water collects on the low side of the slope and pushes against foundation walls that sit in clay. We extract, then meter the carpet, pad, drywall and insulation separately. Those readings decide what dries in place and what has to be cut out.
Why do sump pump failures cause so much damage in Rochester Hills?
The clay under most of this city holds water rather than letting it drain, so the pump is working against a saturated ground more or less constantly. When it stops during a long rain or a spring thaw, water arrives in the lower level fast and there is nowhere for it to go. Finished basements here often hold flooring, drywall, furniture and storage, so a pump failure turns into a full restoration job rather than a clean up.
How long does drying take in a Rochester Hills home?
Two to four days covers most structures, with a large affected area or a loss that went unnoticed running longer. We return daily and take readings from the same marked points, so you can watch a documented set of numbers fall rather than trust a promise. Those readings determine when the equipment comes out. Crews are on site one day per visit, typically four to eight hours or more.
Do you deal with my insurance company for a Rochester Hills water loss?
Yes. On an open claim we document the loss for your carrier, photos, moisture readings and scope notes, and you get the same paperwork so both copies match. We speak with your adjuster and with any plumber or trade working on the property so you are not carrying messages between them. Filing the claim is your part because the policy is yours. If a carrier short pays at first, that is common and usually gets sorted.
Have a question? Call us, we're available. (866)-333-6424