Same-Day Water Damage Restoration Novi, MI
Free walkthrough • We deal with your adjuster • Financing available
Looking for water damage restoration in Novi, MI? You are in good hands here. Our crews handle water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation right across the area. The phone is answered by a person at every hour of every day, and we are usually on site roughly an hour after you call.
Water Damage Restoration and related services in Novi, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Novi homeowners call us first for water damage cleanup
About an hour from your call to our truck
Whatever time it is, a person takes your call. Not a recording, not a service that passes a message along in the morning. Once we know the address a crew is dispatched, and an hour is the ordinary travel time out to Novi. Water spreads by the hour, so that gap between the call and the first extraction hose is the part that decides how much of your house has to come apart.
A free look at the damage, with no commitment
The inspection costs nothing and you sign nothing to get it. We read the property with moisture meters, because water runs along framing and under flooring far past the wet patch you found. What we will not do is quote a final price at the front door. Until the wall or the floor is open, an exact figure is invented, and we would rather tell you that than sell you a number.
We handle the insurance side directly
With a claim in play we document the loss for your carrier, photos, moisture readings and scope notes, and we send you the same so you can see the same detail they do. Your adjuster, your plumber and any other trade hear from us rather than from you. And if you are told you have to pick from a carrier's vendor list, you do not. Hiring us puts us under contract to you.
A local business that has been at this a long time
We work out of Rochester Hills, so the west side of the county is regular ground for us. The people who started the company spent their careers in construction, contracting and cleaning first. It means we look at a wet house as a structure rather than as a surface. We can tell you which materials will come back and which ones will not, and we say it straight.
We know how homes in this part of the county are built
Most of Novi went up from the eighties onward. Large colonials on full basements, plenty of condominium and townhome blocks, and a fair amount of slab construction mixed in. Those foundations sit in dense clay that holds water against the wall instead of letting it drain, which is why so many houses here rely on a sump pump doing constant work. When the pump quits during a downpour, a finished lower level takes the hit.
Water removal and drying reviews from Novi, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Novi, MI
Step 1. Your call reaches a person, not a recording
Call at three in the morning and someone answers. We find out what happened, whether the water is still coming and how much of the house is affected, then talk you through what to do until we arrive. A crew rolls immediately. Novi addresses are usually reached in around an hour.
Step 2. A free walkthrough before anything starts
We go through the property with you first, at no charge and with nothing to sign. Meters map how far the water has moved into framing, subfloor and insulation. You get shown the readings as we take them. By the time the walkthrough is finished you know the scope of the work rather than hearing about it afterwards.
Step 3. Extraction first, then drying equipment
Any standing water is pulled out before anything else, and containment goes up where it is needed. All of our air movers, dehumidifiers and HEPA scrubbers are cleaned and decontaminated before they are placed in your home. Materials that cannot be dried where they sit are taken out, and you hear the reasoning before that happens.
Step 4. Daily readings track the drying
We do not leave equipment running and hope. Each day we come back and meter the same points, then log what we get, so progress is a documented line rather than an opinion. Two to four days is the usual span for a structure to dry out. The gear comes out when the numbers allow it, and crews work four to eight hours or more per visit.
Step 5. Billing and your insurance company
After the readings sign the job off, the invoice follows. Charges are time and materials measured against the IICRC S500 standards manual and priced from a current Xactimate list, the same list most carriers work from. Billing goes out three to five business days after completion, payable within thirty days. Where there is a claim we send the carrier the documentation it needs. GreenSky financing is available if you need to spread the cost.
Melissa Willner
a month ago
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
We offer Water Damage Restoration in Novi, MI and surrounding areas.
Novi sits on the western edge of Oakland County, and our work here rarely stops at the city line. We take calls from Northville and Northville Township, Wixom, Walled Lake, Commerce Township, South Lyon and Lyon Township. Farmington Hills is a short run east of us. The lake country north and west of Novi brings its own pattern of calls, because ground near water stays saturated longer after a heavy rain and basements there feel it first. Wherever you are in the area, the same number is answered at three in the morning as at three in the afternoon.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Novi Area
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Water damage questions from Novi homeowners
Questions we get from our customers' and our answers.
How long does it take you to get to a house in Novi?
Roughly an hour, and the line is staffed by a person 24 hours a day, all year. Novi is on the western side of the county and it is a run we make constantly. Before we arrive, close the main shutoff if you can get to it safely and stay clear of standing water anywhere near an outlet or a panel. Photograph the rooms while everything is still where it fell.
Our Novi basement flooded when the sump pump failed. What happens now?
It is one of the most common calls we take in this city. The heavy clay around Novi foundations does not drain, so the pump is holding the water back more or less continuously, and when it stops the water arrives quickly. We extract first, then get the finished materials assessed. Carpet, pad, drywall and insulation each behave differently, and the meters decide what stays and what has to be cut out.
Novi has a lot of newer homes. Do those still get serious water damage?
They do, and sometimes worse. A newer house is built tight, which is good for heating bills and bad for drying, because the moisture that gets in has nowhere to go. Supply lines to refrigerators, dishwashers and second floor laundry rooms fail regardless of the build date, and water from an upstairs failure travels through ceilings into rooms nobody was watching. Age of the house changes the details, not the urgency.
How long will drying take at my Novi property and how do you know it is finished?
Most structures dry in two to four days, though a loss that ran undiscovered or covered a large area takes longer. We return every day and take moisture readings in the same locations, and those figures show whether the building is genuinely releasing water. The readings decide when the equipment leaves, not the calendar and not how a room smells. You see the numbers at each visit.
Do you work with my insurer directly on a Novi water loss?
Yes. When a claim is open we document the loss for your carrier, photos, moisture readings and scope notes, and you receive the same paperwork too so both sides match. We also speak with your adjuster and any trades working alongside us so you are not relaying messages. Filing the claim is your part, since it is your policy. If a carrier settles short on the first submission, that is common and usually gets resolved.
Have a question? Call us, we're available. (866)-333-6424