Same-Day Fire Damage Restoration Sterling Heights, MI
Free walkthrough • We deal with your adjuster • Financing available
Where do you turn for fire damage restoration in Sterling Heights, MI? Right here. We board up what is open, strip soot and smoke from the structure, and treat the odor left sitting in the materials. Someone picks up whatever the hour and whatever the day, and a crew is normally pulling up within about an hour.
Fire Damage Restoration and related services in Sterling Heights, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Sterling Heights homeowners call us first for fire damage cleanup
We are on site in about an hour
Our phone is answered by a person at every hour of every day, all year round. No service, no message left for the morning. Sterling Heights addresses are normally reached within an hour of the call. That matters after a fire, because smoke does not stop working when the flames do.
The walkthrough is free and there is nothing to sign
We come out and go through the property with you at no charge. Nothing is signed to make that happen. We will not give you a final price at the door, because on a fire the extent is not visible until surfaces are opened and cleaned. A number quoted before that has no work behind it.
We deal with your insurance company directly
Dealing with your carrier is something we take on rather than leave to you, and an invoice still comes to you with every line laid out. We speak to your adjuster and to the other trades on site so you are not the messenger. If you are told your claim requires a preferred vendor, that is not accurate. The contractor is your choice to make.
Local, and long established in this work
We run out of Rochester Hills, so Sterling Heights is close work for us. Our founders spent their careers in construction, contracting and cleaning before this company started. That shapes how we approach a fire. We look at what heat has done to the structure behind the finish, and we say clearly what has to be taken out.
We know the housing stock here
Sterling Heights is the second largest city in Macomb County, and most of it was laid out on subdivided farmland from the sixties through the eighties. The result is street after street of brick ranches, colonials, tri levels and split levels, most with attached garages. Split and tri level plans matter on a fire, because half flights of stairs move smoke between levels quickly and there are few doors to stop it. An attached garage matters too, since a fire that starts there already shares a wall and a ceiling with the living space.
Smoke and soot cleanup reviews from Sterling Heights, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our fire damage repair process in Sterling Heights, MI
Step 1. You call and a person answers
Ring us at any hour and a person answers, not a machine. We ask what burned, where it started and whether the fire department has cleared the house. Then we tell you how to keep it from getting worse before we arrive. About an hour is the normal arrival time in Sterling Heights.
Step 2. We walk it with you, free
The first thing we do at the property is walk it with you. There is no cost and no paperwork attached. We show you how far the smoke carried and which materials have taken heat. You will understand the scope before anyone starts work.
Step 3. We secure the property
A house left open after a fire keeps getting worse. We board up and cover what is exposed so weather and foot traffic stop adding to the loss, and we make the working area safe. On a split level that often means closing off the levels that were not involved. Everything we set inside has been cleaned and decontaminated first.
Step 4. We clean the structure and deal with the water
The building is what we restore. Soot is acidic and it keeps staining porous surfaces for as long as it sits, which is why we start early. Heat drives the smell into materials, and the ones that will not release it come out. The water the fire department used is still in the floors and the wall cavities, and that is the other half of the job. We are not a contents company, so anything that needs contents cleaning goes to a company that does it.
Step 5. Paperwork, and your carrier
We photograph and note the job from the first visit onward, so nothing is billed without a record. Pricing comes from a current Xactimate list, which most carriers use themselves. A crew is on site one day per visit, usually four to eight hours or more. Invoices follow three to five business days after completion, payment is due in thirty days, and financing through GreenSky is available.
Steven Townsend
a month ago
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling.
We offer Fire Damage Restoration in Sterling Heights, MI and surrounding areas.
We serve Sterling Heights and the surrounding communities across Oakland, Macomb, St. Clair, Wayne and Lapeer counties, and our line is answered every hour of the year.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Fire Damage Restoration Services
- Fire Damage Restoration
- Smoke Damage Cleanup
Zip Codes Served
Fire Damage Restoration in Sterling Heights Area
Request a free fire damage inspection in Sterling Heights, MI
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Common questions about fire damage restoration in Sterling Heights, MI
Questions we get from our customers' and our answers.
How soon can you get to a Sterling Heights home after a fire?
A person answers our line at any hour of any day, and our normal arrival time in Sterling Heights is about an hour. That is not just about convenience. Smoke keeps traveling after the fire is out, and soot starts staining porous surfaces as soon as it settles. Calling early usually means more of the house gets cleaned rather than replaced.
Our Sterling Heights house is a split level. Does that change how smoke moves?
Yes. Split and tri level plans connect the levels with short half flights and very few doors between them, so smoke moves up and across the house quickly. A fire in the lower level can put smoke into every bedroom before the fire department arrives. It also means the cleaning area is usually larger than people expect. We check every level rather than only the one that burned.
The fire started in our attached garage in Sterling Heights. Is the house damaged too?
Nearly always. An attached garage shares a wall and often a ceiling with the living space, and heat and smoke pass through that assembly. Smoke is also drawn in through the door between the garage and the house. We inspect the shared wall and the rooms next to and above the garage instead of assuming the damage stayed on the garage side.
Do you clean our belongings after a Sterling Heights fire?
No. We restore the structure, meaning the building and the surfaces in it. We are not a contents company, so cleaning, restoring or storing furniture and personal items is not something we take on. If your belongings need that work, we will refer you to a company that handles contents. We say so at the start rather than partway through.
How does billing work on a Sterling Heights fire claim?
Where a claim is open we give your carrier the documentation it needs, and you receive a copy of everything too. Filing the claim is yours to do, since the policy is in your name, and from there we handle the adjuster. We price from a current Xactimate list, the same system most carriers use. Invoices go out three to five business days after the work is finished, payment is due in thirty days, and GreenSky financing is available.
Have a question? Call us, we're available. (866)-333-6424