Same-Day Fire Damage Restoration Novi, MI
Free walkthrough • We deal with your adjuster • Financing available
Looking for fire damage restoration in Novi, MI? You have found the right company. Board-up, soot removal, odor work and a full clean of the structure are the job, and we do all of it. Novi sits well inside our working area. Someone picks up our phone at any hour, and a crew normally reaches you inside about an hour.
Fire Damage Restoration and related services in Novi, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Novi homeowners call us first for fire damage cleanup
A crew reaches you in about an hour
Someone answers our phone every hour of every day, all year. There is no answering service and no callback queue. Novi sits well inside our regular working area, so about an hour is what you should expect. Speed counts after a fire, because soot keeps moving and settling for as long as the house is left alone.
A free look at the damage, with no paperwork attached
The walkthrough costs you nothing and puts you under no obligation. We will not put a final price on the job while we are still standing in the entryway. Fire damage hides. Until surfaces are opened up and cleaned, nobody can honestly say how far the soot and heat went. A firm total offered that early is a guess dressed up as a quote.
How the claim runs
We send your insurer the documentation the claim needs, photos, moisture readings and scope notes. You get a copy of all of it, so nothing is hidden from you. Filing the claim itself is your job, because it is your policy. We speak with your adjuster and with any plumber, electrician or other trade working on the property. If you are told the claim will only go through one of the carrier's preferred vendors, that is not how it works. The choice of contractor is yours.
A local business that has done this a long time
This business runs out of Rochester Hills, so Novi is a neighboring town rather than a distant job. The people who started it came from construction, contracting and cleaning backgrounds. That matters when a house has burned. The question is not only what looks damaged, but what the heat did to structure you cannot see yet. We tell you which of it stays and which of it goes.
We know how Novi houses are built
Novi went from farmland to one of Oakland County's most built up suburbs inside a generation, and most of its houses date from the eighties, nineties and early two thousands. That means large subdivision colonials and cape cods with open plans, two story entries and great rooms running straight up to the second floor. Those volumes are pleasant to live in and very good at moving smoke. The ducted heating and cooling carries it the rest of the way. A kitchen or laundry fire can put soot on the upstairs ceilings within minutes.
Smoke and soot cleanup reviews from Novi, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our fire damage repair process in Novi, MI
Step 1. You call and we pick up
Whatever the hour, a person takes your call. We ask what caught fire, whether it is fully out and whether anyone has been allowed back inside. We tell you what not to touch in the meantime, then we send a crew. You do not need to wait for your insurance company before you call us.
Step 2. A free walkthrough, together
We start at the property by walking it together. There is no charge for that and nothing to sign to have it done. We show you where the smoke traveled and what the heat reached, so the scope is clear to you before a single tool comes out. A signed work authorization comes after that and before the work starts.
Step 3. We close the building up and make it safe
Next we secure the property. That means boarding windows and doors, covering roof openings and shutting down services where they need to be shut down. We also flag the parts of the house that nobody should be walking through yet. A house left open after a fire collects weather damage on top of everything else.
Step 4. Cleaning the structure, and the water it took
Then the building work begins. We clean the structure and take out the materials that will not come back. The water the fire service left behind while putting the fire out is handled here too. That water sits in wall cavities and under flooring, and it becomes a mold problem quickly if it is ignored. Everything we bring in has been cleaned and decontaminated first. A crew usually works four to eight hours on the days it is there. We work on the structure. Contents are a different trade, and belongings that need cleaning go to a company that specializes in that.
Step 5. The paperwork and your insurer
We keep photographs and notes from the first visit through to the last. Rates come from a current Xactimate list, the same one most carriers price against, so the invoice is something you can check line by line. Invoicing happens three to five business days after completion, with thirty days to settle it. Where there is a claim we send the insurer everything the file needs, and we keep talking to your adjuster until it is settled. GreenSky financing is available.
Melissa Willner
a month ago
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
We offer Fire Damage Restoration in Novi, MI and surrounding areas.
We serve Novi and the surrounding communities across Oakland, Macomb, St. Clair, Wayne and Lapeer counties, and our line is answered every hour of the year.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Fire Damage Restoration Services
- Fire Damage Restoration
- Smoke Damage Cleanup
Zip Codes Served
Fire Damage Restoration in Novi Area
Request a free fire damage inspection in Novi, MI
Send us the details and we will call you back. If this is an emergency, call our 24 hour line now.
Speak with the Response Flood & Fire team now
Call for immediate assistance and service.
Common questions about fire damage restoration in Novi, MI
Questions we get from our customers' and our answers.
Do you cover Novi, and how soon can you be here?
Yes, Novi is inside our normal working area and we are there regularly. Our line is answered every hour of every day of the year, and the usual arrival time is about an hour. Nothing improves while a fire damaged house sits. Soot keeps settling and staining, so call as soon as the fire service has released the building to you.
My insurance company wants me to use their contractor in Novi. Do I have to?
No. A carrier can recommend a preferred vendor, but it cannot require you to use one. A company sent by your insurer is working under a contract with your insurer, not with you. You are entitled to pick who works in your Novi home, and plenty of homeowners do not realize that until someone says it out loud. We work directly with your adjuster either way, and we document the loss so your claim has what it needs.
Why did smoke reach the far end of my Novi house?
Smoke moves with air, and a lot of Novi homes are built to move air. Open plans, two story entries and great rooms that connect to the upstairs give it a clear run. The heating and cooling system carries it the rest of the way. Heat also pushes odor into drywall, trim and anything soft along the route, which is why the far bedroom can look untouched and still smell.
Will you board up my Novi home before the work starts?
Yes, and it is one of the first things we do. Emergency board-up covers the broken windows, the doors that no longer close and any openings the fire or the fire service left in the roof. It keeps the weather out and keeps people out while the house is empty. Securing the building early stops a second layer of damage from piling on top of the fire damage.
What will fire damage restoration in Novi cost me?
We cannot tell you at the door, and we will not pretend otherwise. The cost depends on how far the smoke traveled, how much material took real heat and how much water went in during the fire. We bill time and materials from a current Xactimate price list, so every line on the invoice traces back to hours, equipment or materials. The invoice comes three to five business days after completion, payment falls due thirty days later, and GreenSky financing is there if you need it.
Have a question? Call us, we're available. (866)-333-6424