Same-Day Fire Damage Restoration Pontiac, MI
Free walkthrough • We deal with your adjuster • Financing available
Who handles fire damage restoration in Pontiac, MI? We do, and this is where to start. Our crews board up the house first. Then comes the soot, the odor the smoke drove into the plaster, and a clean of the structure itself. Someone answers our phone around the clock, and we usually reach your address within about an hour.
Fire Damage Restoration and related services in Pontiac, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Pontiac homeowners call us first for fire damage cleanup
An hour is our normal response time
Call at three in the morning on a holiday and a person still answers. We do not run an answering service or take a message for the next working day. Pontiac is a short drive for us and about an hour is what you should expect. Soot keeps moving through a house long after the fire is out, so the gap between the call and the crew is not a small thing.
Free inspection, and nothing for you to sign
Having us look costs nothing and ties you to nothing. What we will not do is give you a final number before we have opened anything up. Fire damage is layered, and the extent only becomes clear as surfaces are opened and cleaned. Soot pushes into wall cavities and behind trim where nobody can see it. A firm total handed over at the front door is a guess.
How the claim and the paperwork split up
You file the claim, because the policy has your name on it. The documentation runs the other way. The photos, moisture readings and scope notes leave here for your carrier. You receive the same paperwork, so you are never guessing what has been recorded. We talk to the adjuster and to the trades on the job, so information does not have to run through you. If you are told the work has to go to a preferred vendor, that is not the case. You decide who works on your house.
Local, based in Rochester Hills, and long established
We are based in Rochester Hills, which makes Pontiac a neighboring city rather than a job we travel for. The founders spent their careers in construction, contracting and cleaning before this business existed. On fire work that background counts, because the important damage is often behind the surface. We look at what the heat did to structure, and we tell you plainly what cannot be kept.
We know Pontiac's older houses
Pontiac has some of the oldest housing in the county. Victorian era homes stand in the districts west of downtown, along Franklin Boulevard and around Seminole Hills, and General Motors built streets of worker housing on the north side in the years just after the First World War. A lot of pre war wood frame construction sits throughout the rest of the city. Those houses have plaster and lath, open stud cavities and layers of past renovation stacked on top of each other. Smoke finds every one of those paths, and it turns up in rooms the fire never came near.
Smoke and soot cleanup reviews from Pontiac, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our fire damage repair process in Pontiac, MI
Step 1. You call, a person answers
You call and a person takes it, whatever time it is. We ask what caught, whether the fire is out and whether the building has been cleared for you to enter. We tell you what not to disturb in the meantime, then we send a crew out. Do not hold off waiting on your adjuster, because that is time the house does not have.
Step 2. We go through it with you, free
We start with a walkthrough alongside you, at no charge and with nothing to sign for it. We show you what we are seeing, where the smoke has gone and which materials have taken real heat. You will know the scope before any work starts. A signed work authorization comes next, and then the crew begins.
Step 3. We board it up and make it safe
Before anything else, the building gets closed up and made safe. We board up windows and doors, cover holes in the roof and shut off services where that is required. We also mark off the parts of the house that are not safe to walk through. An open, fire damaged house collects a second round of damage fast, so this happens early.
Step 4. Cleaning the structure and the water left behind
Then we get into the building work. We clean the structure and remove what the heat has taken past saving. We also deal with the water the fire service put in while they were fighting the fire. In an older house that water sits in plaster, lath and old framing, and within days it is a mold problem as well as a fire problem. Equipment is cleaned and decontaminated before it comes inside, and crews normally put in four to eight hours on site each day. We handle the structure. Contents are outside what we take on, so belongings that need cleaning are referred to someone who does that work.
Step 5. The paperwork and your insurance company
We document the job with photographs and notes the whole way through. The numbers come off a current Xactimate list, the same one most carriers use, so every line can be traced back to something. The invoice follows the finished job by three to five business days, and thirty days after that it is due. If a claim is open we send the carrier everything the file needs, and we stay in the conversation with the adjuster. GreenSky financing is available if you need it.
Steven Townsend
a month ago
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling.
We offer Fire Damage Restoration in Pontiac, MI and surrounding areas.
We serve Pontiac and the surrounding communities across Oakland, Macomb, St. Clair, Wayne and Lapeer counties, and our line is answered every hour of the year.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Fire Damage Restoration Services
- Fire Damage Restoration
- Smoke Damage Cleanup
Zip Codes Served
Fire Damage Restoration in Pontiac Area
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Common questions about fire damage restoration in Pontiac, MI
Questions we get from our customers' and our answers.
How soon can you get to a Pontiac address after a fire?
Our phone is answered at every hour of every day, and about an hour is the usual arrival time in Pontiac. We are based nearby in Rochester Hills, so this is a short run. The reason we move quickly is that soot does not settle and stop. It keeps circulating, lands on cooler surfaces and begins to stain porous materials, so what is recoverable shrinks the longer the house sits.
My Pontiac house is old. Does that change the work?
It changes what we look for. Older Pontiac homes tend to have plaster and lath walls, open framing cavities and decades of renovations layered over each other. Smoke uses all of those as pathways. Heat also drives odor deep into old wood and plaster, which holds it longer than modern materials do. So we spend more time tracing where the smoke actually went rather than assuming it stayed near the fire. That is also why we will not price the job before opening things up.
Can you secure my Pontiac home before anything else happens?
Yes, and we treat it as an early step rather than an afterthought. Emergency board-up closes the broken windows, the doors that will no longer lock and any openings the fire or the response left in the roof. It keeps rain and snow out of a building that is already damaged, and it keeps people out while the house is empty. On a vacant property that is worth doing the same day.
Do I have to use the company my insurer sent to my Pontiac home?
No. Your carrier can suggest a preferred vendor, but it cannot make you use one. A contractor sent by your insurer is under contract to the insurer rather than to you. The decision about who works in your home belongs to you. We deal with your adjuster directly regardless, and we document the loss and answer the adjuster's questions, so choosing us does not make the claim side harder.
What does fire damage restoration cost in Pontiac?
It depends on how far the smoke traveled, how much material the heat destroyed and how much water went into the building. We bill time and materials from a current Xactimate price list, which is what carriers price against. The invoice reflects real hours, equipment and materials instead of a number chosen up front. The invoice comes three to five business days after the work finishes and is due thirty days later. Financing through GreenSky is there if that timing is hard.
Have a question? Call us, we're available. (866)-333-6424