Same-Day Water Damage Restoration Auburn Hills, MI
Free walkthrough • We deal with your adjuster • Financing available
Do you need water damage restoration in Auburn Hills, MI? You have found the right crew. We take on water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation anywhere in the city. Our phone is answered by a person every hour of every day, and a truck is normally at your door inside an hour.
Water Damage Restoration and related services in Auburn Hills, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Auburn Hills homeowners call us first for water damage cleanup
We reach you in about an hour
Our phone rings through to a person twenty-four hours a day, every day of the year. There is no answering service and no callback in the morning. Auburn Hills is close to our shop, so an hour is the normal window from your call to a truck in the driveway. Water keeps moving the whole time you wait, which is why we do not schedule you for tomorrow.
The walkthrough is free and you sign nothing
We come out, look at the loss with you, and charge nothing for it. Moisture meters tell us where the water actually went, and that is rarely where you can see it. We will not stand in your driveway and hand you a final price. Until the wall is open, nobody knows what is behind it, and a number given before that is a guess.
We work with your insurance company for you
We document the loss for your carrier, photos, moisture readings and scope notes, and we send you the same paperwork so nothing is hidden. We speak to your adjuster, your plumber and whoever else is on the job. If a carrier pushes you toward one of their preferred vendors, you are allowed to say no. Hire us and we are contracted by you, so you are who we answer to.
Local, based in Rochester Hills, in business a long time
We are based in Rochester Hills, so Auburn Hills is a few minutes up the road rather than a trip. The people who started this company came out of construction, contracting and cleaning. That is why we look past the wet carpet to the framing, the subfloor and the insulation, and tell you straight which of it is coming out.
We know what we are walking into here
Auburn Hills is not one kind of housing. The downtown blocks are largely condos and townhomes put up in the 2000s. Out from there you get nineties and early two-thousands colonials on big finished basements, and older ranches and bungalows in the pockets that came first. Plenty of the city is apartments and attached condos too, where one failed supply line can run water through several units at once.
Water removal and drying reviews from Auburn Hills, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Auburn Hills, MI
Step 1. You call and a person answers
Ring us at any hour and a person picks up. We ask what failed, where the water is showing and whether it is still running, and we tell you what to do while we drive. Then a crew leaves. Across Auburn Hills that is usually about an hour from the call.
Step 2. We walk the property with you, at no cost
Nothing gets touched before we look at it together. The walkthrough is free and there is no paperwork to sign for it. Moisture meters show us how far the water traveled behind walls and under floors. You see what we found before any tool comes out of the truck.
Step 3. Water comes out, equipment goes in
We extract standing water first. Containment goes up where the job needs it. Every air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before we carry it into your home. Anything that will not dry where it sits gets removed, and we tell you why first.
Step 4. We read the drying every day
We do not guess when a house is dry. A technician returns each day and takes moisture readings from the same points, and the numbers show whether the building is releasing water the way it should. Most structures reach dry in two to four days. Equipment stays until the readings say it can go, and a visit typically runs four to eight hours.
Step 5. Paperwork and your carrier
Once drying is complete the billing follows. We charge Time and Materials against the IICRC S500 professional standards manual and price from a current Xactimate list, so every line traces back to something. Invoices go out three to five business days after we finish and are due in thirty days. If a claim is open we send the carrier everything the file needs and stay in the conversation with your adjuster. Financing through GreenSky is there if the timing is hard.
Steven Townsend
a month ago
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling.
We offer Water Damage Restoration in Auburn Hills, MI and surrounding areas.
Auburn Hills sits in the middle of our coverage area, so getting a crew here is short work. We run the same service into Rochester Hills, Pontiac, Lake Orion, Troy and Bloomfield Township, and further out across Oakland, Macomb, St. Clair, Wayne and Lapeer counties. The same truck stock and the same equipment goes to every one of them. Our line is answered 24 hours a day, 365 days a year, holidays included. If you are not sure whether your address falls inside our area, call and ask. We will tell you straight, and if it is not work we handle we will say so.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Auburn Hills Area
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Water damage questions we hear from Auburn Hills
Questions we get from our customers' and our answers.
How quickly can you get to a water loss in Auburn Hills?
A person answers our phone at every hour of every day, holidays included, and we are usually at an Auburn Hills address inside an hour. Speed changes the size of the job. In the first hour most of the water is still on the surface, and by the following morning it has soaked into drywall, subfloor and insulation. Call the moment you find it, even if you cannot tell how bad it is.
My Auburn Hills basement is finished. What happens to the carpet and drywall?
Not everything has to come out, and we do not decide that by eye. We meter the materials and see what is holding water and how deep it went. Carpet and pad can often be dried in place when we get there early enough. Drywall that wicked water up behind the baseboard usually has to be opened so the cavity can dry. We explain each call before anything is cut.
Do you work with my insurance company on an Auburn Hills water loss?
Yes. Where a claim is open we document the loss for your carrier, photos, moisture readings and scope notes, and you get a copy of everything we send. We also talk to your adjuster and to any plumber or trade working the property, so you are not passing messages back and forth. Filing the claim is yours to do, because the policy is in your name. Everything after that we handle with you.
My insurer named a preferred vendor. Do I have to use them in Auburn Hills?
No. A carrier can recommend a company, but it cannot require you to use one. When you hire us, we are contracted by you and we work to your interest. A vendor the carrier sends is contracted by the carrier. Tell them you have already chosen a restoration company and that is usually the end of it.
How is a water damage job in Auburn Hills priced?
We bill Time and Materials against the IICRC S500 professional standards manual, using a current Xactimate price list. That means the invoice shows hours worked, equipment run and materials used rather than a number picked before the work started. Most structures dry in two to four days, so the size of the bill follows the size of the loss. Invoices go out three to five business days after completion and are due in thirty days. GreenSky financing is available if you need it.
Have a question? Call us, we're available. (866)-333-6424