Same-Day Water Damage Restoration Wixom, MI
Free walkthrough • We deal with your adjuster • Financing available
Does your Wixom, MI property need water damage restoration? You have landed in the right place. We handle water removal, flood cleanup, structural drying, sewage cleanup and mold remediation for homes and businesses here. A real person answers our phone at all hours, and a crew is normally with you in about an hour.
Water Damage Restoration and related services in Wixom, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Wixom homeowners call us first for water damage cleanup
We are usually there within the hour, at any time
Whatever time it is, a person answers our phone. Not a service, not a queue, not a callback in the morning. Wixom sits on our regular western run, so about an hour is the normal arrival. If this is a business and you need part of the building kept open, say so on the first call and we will plan the containment around that instead of after the fact.
The inspection costs nothing and ties you to nothing
The first visit is free, and there is no paperwork before it. We bring moisture meters and go over the building with them, because water gets into places you would never think to look. We will not stand in the parking lot or the driveway and give you a final price. Until the material is opened, nobody knows what is behind it, and any exact number offered at that point was made up.
Your adjuster deals with us, not with you
We send your insurance company the documentation the claim needs, the photos, the moisture readings and the scope notes, and the same file comes to you. We talk with the adjuster, and with your plumber or whoever else is working the loss, so the details are not routed through you. If someone on the claims side tells you a preferred vendor is required, that is not so. You pick the contractor, and once you pick us we are working under your instruction.
Based in Rochester Hills, and no strangers to this
We work out of Rochester Hills, and Wixom is a run we make often. The founders spent their working lives in construction, contracting and cleaning before the company existed, and they had been doing it a long time. That is the background that turns up at your door. We read what the water has done inside the structure, tell you what can be dried and what cannot, and we do not dress it up.
Newer Wixom buildings fail in their own way
Most of Wixom is newer than the older suburbs to the east. Thousands of homes went up in subdivisions through the 1990s and 2000s, there are a lot of condominiums alongside them, and the city carries a commercial and industrial district as well. Newer does not mean safe. Water heaters, washing machine hoses, refrigerator lines and supply fittings all wear out, and where a whole subdivision was built at once, they tend to reach that age at once too. In an attached condo or against a shared commercial wall, one failure stops being one owner's problem.
Water removal and drying reviews from Wixom, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Wixom, MI
Step 1. A person takes the call, whatever the hour
Call and you get a person, not a recording. We ask what failed, where the water is showing and whether the supply is shut off, and we give you something to do while we drive. Then the crew is on its way. Wixom is normally around an hour out.
Step 2. A free walkthrough before we commit to anything
We go through the property with you before work starts. There is no charge and nothing to sign. Meters tell us how far the water has gone, including through wall cavities and under flooring you cannot lift. You will see the readings and the plan, and you decide from there.
Step 3. Extract the water, then set the equipment
The standing water is removed first. Containment gets built where the job needs it, which in a business often means separating the wet area from the part still trading. Every air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before it enters the building. Materials that will not dry in place are removed, and you hear the reason first.
Step 4. Daily readings, same points, every day
Drying is checked with instruments, not judged by eye. Somebody comes back each day and reads moisture at the same locations, and those numbers show whether the building is losing water at the pace it should. For most buildings that takes two to four days. A crew on site works four to eight hours in a day, sometimes longer.
Step 5. The billing, and the insurance file
When the numbers clear, we close the job and the invoice follows. We work on time and materials under the IICRC S500 standards manual, with pricing taken from a current Xactimate list. Invoices arrive three to five business days after the work ends, due in thirty days. With a claim open we document everything your carrier needs and stay in the conversation with your adjuster until it is done.
Steven Townsend
a month ago
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling.
We offer Water Damage Restoration in Wixom, MI and surrounding areas.
Wixom is a regular run for us, on the residential side north of Pontiac Trail and in the commercial and industrial district to the south. We also cover nearby Novi, Commerce Township, Walled Lake, Wolverine Lake, Milford, New Hudson and South Lyon. Our wider coverage takes in Oakland, Macomb, Wayne, St. Clair and Lapeer counties. Our phone is covered around the clock, weekends and holidays as well. Give us the cross streets when you call and we will confirm the arrival window before we hang up. If the property is a business and part of it has to stay open, say so on the call.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Wixom Area
Request a free water damage inspection in Wixom, MI
Send us the details and we will call you back. If this is an emergency, call our 24 hour line now.
Speak with the Response Flood & Fire team now
Call for immediate assistance and service.
Water damage questions we get in Wixom
Questions we get from our customers' and our answers.
How fast do you get to a property in Wixom?
A person answers our line at every hour of every day, and Wixom is normally about an hour from the call. If it is a commercial building, tell us which parts have to stay open and whether there is after-hours access, because that shapes how we set up. Time is the thing that costs money on these jobs. In the first hour the water is still on the surface, and by the next day it is in the drywall, the subfloor and the insulation.
My Wixom house was built in the 2000s. Why is it flooding now?
Age catches up with the fittings long before it catches up with the building. Water heaters, washing machine hoses, refrigerator lines, dishwasher connections and supply valves all wear out, and in a subdivision that went up in one stretch a lot of them reach that point around the same time. Most of the Wixom losses we see start with a component rather than with the structure. It is also why the damage can be extensive before anyone notices, because a supply line under pressure keeps running until somebody shuts it off.
How long will drying take in a Wixom home or business?
Two to four days is the normal range for a structure to reach dry. A commercial space with concrete, heavy racking or a large open floor can run longer than that. We take moisture readings every day at the same points, and those readings end the job rather than the calendar. If you are running a business, we will tell you which parts of the building we still need and which you can have back, and we update that daily.
Do you work with my insurance company on a Wixom water loss?
Yes. Where a claim is open we document the loss for your carrier with photos, moisture readings and scope notes, and you get the same file for your own records. We deal with the adjuster and with any plumber or trade on site, so you are not passing information around. Filing the claim is down to you, because the policy is yours. If you own a condo there may be more than one policy in play, so tell us early when a neighboring unit is affected and we will write down what we found in each space.
How is a Wixom water damage job priced?
We work on time and materials, measured against the IICRC S500 professional standards manual and priced from a current Xactimate list, which is the same list most carriers use. You pay for hours worked, equipment run and materials used, so every line on the invoice traces back to something. Invoices go out three to five business days after the job finishes and are due within thirty days. Financing through GreenSky is available if the timing is awkward.
Have a question? Call us, we're available. (866)-333-6424