Same-Day Water Damage Restoration Pontiac, MI
Free walkthrough • We deal with your adjuster • Financing available
Who handles water damage restoration in Pontiac, MI? We do, and that covers water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation for homes and commercial buildings across the city. Our phone is answered by a person at any hour of any day, and a crew usually arrives inside about an hour.
Water Damage Restoration and related services in Pontiac, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Pontiac homeowners call us first for water damage cleanup
Roughly an hour from the call to boots on the floor
Whatever the hour, a person answers our phone. There is no answering service in between and no message that waits until the office opens. Once we have the address a crew is dispatched, and about an hour later they are in Pontiac at the property. Speed is the whole game with water. What is still on the surface at midnight is inside the wall cavity by breakfast.
Free inspection, nothing signed, no pressure
We come out, walk the building with you and charge nothing to do it. Moisture meters tell us where the water travelled instead of where it puddled, and those two places are rarely the same. What we will not do is hand you a final figure before anything is opened. On older buildings especially, a price given at the door is a guess, and guesses on this kind of stock run badly wrong.
We take the insurance conversation off your plate
With a claim open we document the loss for your carrier, photos, moisture readings and scope notes, and we send you the same paperwork so nothing is out of your sight. Adjusters, plumbers and other trades talk to us rather than through you. If somebody tells you the claim obliges you to use their preferred vendor, it does not. When you hire us we are contracted by you.
Local and long established in this trade
We work out of Rochester Hills, and Pontiac is a short run across the county for us. The people who started it spent their working lives in construction, contracting and cleaning before restoration. That is why the assessment looks at structure rather than surface. We can say which framing, subfloor and insulation will recover and which has to come out, and we say it without hedging.
We know the buildings in this city
Pontiac holds a lot of older stock. Houses built before the war stand alongside the ranches and bungalows that followed it, and much of the city is rental property and small apartment buildings rather than owner occupied houses. Downtown there are masonry commercial blocks with basements below them. In buildings that age, the supply lines, cast iron waste stacks and valves have been working for decades, and a building sitting empty or barely heated through a cold snap is the classic setup for a burst line nobody finds for days.
Water removal and drying reviews from Pontiac, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Pontiac, MI
Step 1. You reach a person straight away
Call us and someone picks up, day or night. We ask what happened, where the water is showing and whether it is still running, then tell you what to do before we get there. A crew is sent immediately. Pontiac addresses are usually reached in around an hour.
Step 2. We inspect with you at no charge
The first thing that happens on site is a walkthrough together. It is free and there is nothing to sign. We meter well past the visible damage, because water runs along joists and behind finishes into rooms that still look dry. You see every reading as we take it, so you know the scope before a single tool comes out.
Step 3. Water out, containment and equipment in
Extraction comes first, because nothing dries under standing water. Containment goes up where the building needs it, particularly in a multi unit property where other tenants carry on. All drying equipment is cleaned and decontaminated before placement. Anything that will not dry in position gets removed, with the reason explained to you at the time.
Step 4. Daily moisture checks, written down
We come back each day and take readings at the same marked points, and we record them. That log is what proves the structure is drying rather than simply looking better. Two to four days is the usual window for a building to reach dry. The equipment stays until the numbers permit removal, and crews work four to eight hours or more on a visit.
Step 5. Invoicing and your adjuster
When the readings clear, the paperwork follows. We charge time and materials against the IICRC S500 standards manual and price from a current Xactimate list, which is what most carriers use themselves. The invoice reaches you three to five business days after we finish and there are thirty days to settle it. On an open claim we send the carrier everything the file needs and stay in the conversation with the adjuster. GreenSky financing is available.
James Morgan
3 months ago
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable.
We offer Water Damage Restoration in Pontiac, MI and surrounding areas.
Pontiac sits near the middle of Oakland County, and most of our neighbouring work is a short run in any direction. Auburn Hills is immediately east, Waterford to the west, and Bloomfield Township to the south. Sylvan Lake, Keego Harbor and Lake Angelus are all close in. Rochester Hills and Troy are an easy reach as well. From there we keep going across the county and into Macomb, Wayne, St. Clair and Lapeer. The number is the same at any hour of any day of the year.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Pontiac Area
Request a free water damage inspection in Pontiac, MI
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Water damage questions from Pontiac owners and landlords
Questions we get from our customers' and our answers.
How soon can you get to a Pontiac property?
Around an hour is normal, and our line is answered by a person every hour of the day, all year. Pontiac sits near the middle of the county and it is an easy run for us. While we are travelling, close the main shutoff if you can safely get to it and keep away from any standing water near an outlet or an electrical panel. Photograph the damage before anything is moved.
I own a rental in Pontiac and the tenant found the water. What should I do first?
Get the water stopped and get us called, in that order, and do not wait for permission from anyone else to start. Beginning mitigation quickly is the owner's responsibility and delay only spreads the loss. Ask your tenant to photograph the rooms before moving anything. We can meet whoever is on site, and we keep you updated directly even if you are not the person letting us in.
A pipe burst in a Pontiac building that was sitting empty. Is that different?
It is usually worse, because nobody was there to find it. Water that runs unnoticed for days gets into subfloor, insulation and the level below, and it can take out a ceiling long before anyone opens the door. The drying method does not change but the scope does, and mold becomes a live question much sooner. We meter the whole affected area rather than only the room where the pipe let go.
Can you dry one apartment in a Pontiac building without emptying the rest?
Usually, yes. We ask up front which units have to stay occupied and then set the containment around that answer. Sealing the affected apartment lets the drying run there while the rest of the building carries on as normal. It is not always workable with a large loss or where the water is contaminated, and in that case we will tell you plainly rather than promise something that will not hold up.
How is a Pontiac water damage job priced, and when is payment due?
We charge time and materials measured against the IICRC S500 professional standards manual and priced from a current Xactimate list. The invoice therefore reflects hours worked, equipment run and materials used rather than a number picked before the job. Billing follows three to five business days once the work is finished, and you have thirty days to pay it. GreenSky financing is available if you need to spread it, and on an open claim we send the carrier the documentation it needs.
Have a question? Call us, we're available. (866)-333-6424