Same-Day Water Damage Restoration in Grosse Pointe, MI
IICRC Certified Firm • Free inspection • All Insurance Accepted
Got a leak that needs water damage restoration in Grosse Pointe, MI? Maybe a radiator valve dripped, snowmelt seeped in, or the basement toilet backed up. Call anytime, and a crew comes for a free inspection in about an hour.
Water Damage Restoration and related services in Grosse Pointe, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Grosse Pointe families choose us for water removal and repair
We're on site in about an hour
You don't need to know what broke, or whether insurance will cover it, before you call. Someone picks up our line day or night, we work out the cause once we're there, and a crew normally gets to you in about an hour.
A free inspection of the damage
The free inspection from our IICRC Certified Firm begins with safety. We check for a sagging ceiling, water near outlets or the electrical panel, and a wet furnace or water heater, then tell you which rooms to keep out of before anything else happens.
We work directly with your insurance company
On one claim you may hear from a call center, a desk adjuster and a field adjuster, sometimes in the same week. Whoever insures you, we work with them, keep track of who is handling your file, and deal with that person directly so you aren't repeating the story.
We help you get the most from your claim
Many policies cap certain losses, such as sewer backup or mold, at a lower amount than the rest of the coverage. We help you see which limits apply and argue for the most you can receive under them, though the final figure is the insurer's call.
Financing if you need it
In an older house, matching plaster, trim and woodwork can take more labor than a claim allows for. Financing can cover that difference, or your deductible, so the rebuild can match the rest of the house instead of stopping at what the claim paid.
Reviews of our water extraction work in Grosse Pointe
Reviews from homeowners and businesses across Southeast Michigan.
218 reviews on 
2 days ago on
My parent’s house flooded and the response team was there to help every step of the way. They talked us through the process, cleaned up and dried the basement and put everything back together in a timely fashion! The whole team was kind and respectful and did an amazing job!!
3 days ago on
Response came out to our house when we had water issues with our attic and potential mold growth. They dispatched a project manager to came out same day and provided advice regarding insurance, let us know what to expect for the work, and sent a crew out the next day. Everything moved quickly and smoothly...
3 days ago on
Response Flood and Fire helped so quickly and efficiently when my basement flooded!
3 days ago on
They do such a fantastic job at Response! The whole team really cares about your family and fixing the disasters that strike in your home! Super happy with the work and interactions with everyone we dealt with during our disaster!
3 days ago on
Had some basement flooding a few years ago in Warren, Response Fire and Flood was immediate with their assistance and made the whole process that much easier!
Our water mitigation and drying steps in Grosse Pointe, MI
Step 1. You call our office
Our emergency response line dispatches a crew as soon as you call. If the leak comes from one fixture, close the small valve under that sink or behind that toilet so other taps keep working, and if it's a pipe, close the main shutoff instead.
Step 2. We find where the water went
Water follows pipes, ducts and wires through the openings between floors, so a leak upstairs can show up in a basement corner. Our founders' building background tells us where to look, so we trace those routes to every wet spot and photograph each one for the assessment.
Step 3. We take the water out
When water pools above a ceiling, its weight can bring the ceiling down, so we may drain it through a small hole first. Then we pump out the standing water and take out any flooring or drywall too soaked to save, explaining each removal before we make it.
Step 4. We dry it out
A wall can feel dry while the studs are still wet, so we go by moisture meter readings, not touch. A technician checks the decontaminated drying equipment daily, the dehumidifiers and air movers run two to four days in most homes, and reconstruction starts only once readings say dry.
Step 5. We handle the insurance paperwork
Shortly after the job ends, our invoice and documentation reach you and your insurer, along with a request to send payment straight to us. If you'd like to go through the file before it goes out, ask, and we'll walk you through each section.
Melissa Willner
July 2026
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
We offer Water Damage Restoration in Grosse Pointe, MI and surrounding areas.
We serve the City of Grosse Pointe, from Mack Avenue down to the lakefront between Cadieux and Fisher roads.
That includes the streets around the Village shops on Kercheval, Neff Park, City Hall on Maumee, the Neighborhood Club and Maire Elementary.
Addresses in the city use the 48230 zip code. Live in one of the other Pointes? Call and ask whether we reach your street.
Robert Salhaney
14 days ago
“Joseph Alter and his team of professionals will take great care of your home! Response Fire and Flood knows what they are doing, simple as that!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Grosse Pointe Area
Ask for a free flooded basement inspection in Grosse Pointe
Send us the details and we will call you back. If this is an emergency, call our 24 hour line now.
Speak with the Response Flood & Fire team now
Call for immediate assistance and service.
Grosse Pointe homeowner questions about water leaks and flooding
Questions we get from our customers' and our answers.
What are the usual causes of water damage in Grosse Pointe homes?
Most of it comes from a burst pipe, a failing water heater, an appliance supply hose, an overflowing toilet or a leaking roof, and heavy rain can bring water intrusion and flooding into a basement. If wastewater rises through a floor drain, the City of Grosse Pointe asks you to stop running water and to call Public Works, which checks the city main line 24/7, before a plumber.
Can you handle water damage at a commercial property in Grosse Pointe?
Yes. We give shops, offices and rental buildings the same emergency service as homes, including the storefronts in the Village. We find the water, dry the space and work directly with the building's insurer, so the owner doesn't have to relay messages.
Does a free inspection of my Grosse Pointe home start an insurance claim or commit me to anything?
No. Our inspection isn't reported to your insurer, and it costs you nothing. Filing a claim is the policyholder's decision alone, and you pick the contractor too, whatever your carrier suggests. Begin mitigation now rather than holding off for the adjuster, because water damage grows by the hour.
What does water damage restoration in Grosse Pointe usually cost?
There's no honest figure until we've looked, and some of the damage only appears once soaked materials are pulled out in the restoration process. Our time and materials billing is set by the IICRC S500 standard and today's Xactimate prices, and the bill is sent to you and to your insurer.
Should we stay in our Grosse Pointe home while it dries?
Most families stay put when it was clean water, say from a supply line. Leave, or at least keep out of those rooms, if it was sewage or outside floodwater, if you see mold growth, which brings in mold remediation as its own job, or if someone at home has a lung or breathing condition. We'll tell you what we would do at the inspection.
Have a question? Call us, we're available. (866)-333-6424