Same-Day Water Damage Restoration Grosse Pointe, MI
Free walkthrough • We deal with your adjuster • Financing available
Do you need water damage restoration in Grosse Pointe, MI? This is the right place to start. We take care of water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation across all five Pointes. Our phone is answered by a person at any hour of any day, and a crew usually arrives within about an hour.
Water Damage Restoration and related services in Grosse Pointe, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Grosse Pointe homeowners call us first for water damage cleanup
You get a person on the phone and a crew inside an hour
Somebody answers here at any hour of any day, every day of the year. No recording, no message service, no waiting until Monday. From our base in Rochester Hills we are usually at a Grosse Pointe address in about an hour. Storms coming off Lake St. Clair rarely arrive at a convenient time, and neither do the backups that follow them.
The walkthrough is free and carries no obligation
We come out and look at the damage with you at no charge, and you are not asked to sign anything for it. Moisture meters tell us where the water went, and in these houses that is rarely obvious. We will not hand you a final figure in the hallway. Plaster hides water in ways drywall does not, and a lath wall can read dry right across the face while the cavity behind it is still soaked.
We work directly with your adjuster
We send the documentation to your insurance company, the photos, the moisture readings and the scope notes, and we send you a copy so you can see every line. Your adjuster, your plumber and any other trade on the job hear from us rather than from you. Opening the claim is yours to do, since the policy is yours. Carriers do sometimes pay less than the work warrants, and with proper documentation that is usually something we can get corrected.
A business run by people who came out of the trades
This is a company based in Rochester Hills, and its founders spent their careers in construction, contracting and cleaning before starting it. In a house of this age that background counts for more than it does in a new build. Whether an original plaster ceiling can be dried in place or has to come down is a construction question first. So is knowing which hardwood will flatten out again over a season and which will not.
Plaster, lath and deep old basements are what we deal with here
Much of the housing across the five Pointes dates to the 1920s and 1930s. Plaster over lath, hardwood underfoot, stone or block foundations, and basements dug deeper than modern ones, all built before waterproofing looked anything like it does now. Those materials are worth saving, and they give up water slowly and quietly. Add the older combined storm and sanitary lines under these neighborhoods, and a heavy summer downpour can push water back up through the lowest fixture in the house.
Water removal and drying reviews from Grosse Pointe, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Grosse Pointe, MI
Step 1. Somebody picks up, whatever time it is
You call and a person answers, day or night. We ask what happened, where the water is entering and whether it is still coming, and we tell you what to do before we get there. Then a crew is dispatched. An hour is the usual arrival time in the Pointes.
Step 2. We look at it with you, at no charge
The first visit is a walkthrough and it costs nothing. Nothing is signed. We use moisture meters to trace where the water traveled behind plaster and under flooring, and we show you the readings. You know the scope before any work begins.
Step 3. Extraction first, then the drying gear
We take out standing water before anything else. Containment goes up where the job calls for it, and each air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before it enters the house. Material that cannot be dried in place comes out, and we tell you why first.
Step 4. We read the moisture every day
We return daily and take readings in the same locations, so the drying is tracked rather than assumed. Two to four days is the normal span for a structure to reach dry. A crew is generally on site four to eight hours on a working day. The equipment comes out when the numbers say so.
Step 5. Billing, and the claim
After drying is signed off we put the paperwork together. Charges are time and materials measured against the IICRC S500 standards manual and priced from a current Xactimate list. The invoice arrives three to five business days after completion, with payment due in thirty days. Where a claim is open we document everything the carrier needs and keep talking to your adjuster until it is settled.
Melissa Willner
a month ago
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
We offer Water Damage Restoration in Grosse Pointe, MI and surrounding areas.
Grosse Pointe is really five communities, and we work all of them, from the Park through the City, the Farms, the Woods and the Shores. From there we run north to Harper Woods, St. Clair Shores, Roseville and Eastpointe. Mount Clemens, Fraser and Clinton Township sit on the same routes and get covered just as often. Beyond Wayne County our coverage reaches Macomb, Oakland, St. Clair and Lapeer counties. Somebody answers every hour of the year, which counts for something when a storm rolls off the lake at two in the morning.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Grosse Pointe Area
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What Grosse Pointe homeowners ask us about water damage
Questions we get from our customers' and our answers.
How fast do you get to a Grosse Pointe address?
Our phone is answered by a person at every hour of every day, and we normally reach Grosse Pointe in about an hour. The first hour is worth more than any hour after it. While water is still on the surface the job stays small, and once it is into plaster, subfloor and insulation it is not. Call the moment you find it rather than waiting to see whether it dries on its own.
Our Grosse Pointe house has plaster walls. Can they be dried in place?
Often they can, but it depends on what the readings show rather than on how the wall looks. Plaster over lath holds moisture behind a surface that can appear perfectly dry, so we meter it instead of judging by eye. Where the cavity is drying at a proper rate we leave the plaster alone and keep equipment on it. Where it is not, we tell you straight and explain what has to come out.
Should we wait for the adjuster before calling you in Grosse Pointe?
No. Call us first and let the claim catch up. Water keeps moving while a file is being assigned, and every hour it spends in the structure adds to what has to be dried or taken out. We document the loss as we go, which is what the adjuster will want anyway. Once they are involved we speak with them directly.
Do you handle sewage backups in Grosse Pointe basements?
We do, and it comes up regularly here because older neighborhoods in this area were laid out when storm and sanitary lines ran together. When a downpour puts more water into that system than it can carry, it comes back up through the lowest fixture in the house. That work needs containment, decontamination and measured drying rather than a mop and a fan. Every piece of equipment we bring in is cleaned and decontaminated before it is placed.
How is the work priced and billed on a Grosse Pointe claim?
We charge time and materials against the IICRC S500 professional standards manual and price from a current Xactimate list, which is what most insurers work from. The invoice therefore shows hours, equipment and materials rather than a figure someone picked in advance. We document the loss for your carrier and give your adjuster the paperwork the claim needs, and you receive an invoice as well. Invoices go out three to five business days after the job is finished, and payment is due in thirty days.
Have a question? Call us, we're available. (866)-333-6424