Same-Day Water Damage Restoration Waterford, MI
Free walkthrough • We deal with your adjuster • Financing available
Do you need water damage restoration in Waterford, MI? This is the right place to start. We do flood cleanup, water removal, structural drying, sewage cleanup and mold remediation across the township. A person answers our phone at every hour of every day, and we are normally at the property inside an hour.
Water Damage Restoration and related services in Waterford, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Waterford homeowners call us first for water damage cleanup
A crew at your door in roughly an hour
Call us at any hour of any day and a person will answer, holidays included. There is no answering service sitting in the middle. Waterford is inside our regular run, so we are normally at the property in about an hour. If the house is on a lake road or a seasonal drive, tell us on the call so the truck goes to the right end of it.
We inspect for free, and you sign nothing to get it
Our first visit is free and there is nothing to sign. We check the property with moisture meters rather than with our eyes, because in a house near a high water table the wet material usually reaches past anything you would notice. We will not put a final number on the job before it is opened up. A price given in the driveway is a guess, and we would rather be honest than quick with a figure.
The insurance side is ours to handle
Your carrier gets the documentation the claim needs, photos, moisture readings and scope notes, and you get the same paperwork so nothing is out of sight. We deal with your adjuster, and with any plumber or other trade on the job, so you are not running messages between people. If a claims handler says you must use a company from their preferred list, they are wrong. Hire whoever you like. When it is us, we work for you.
A local company from Rochester Hills with a long history
We operate out of Rochester Hills. The founders spent years in construction, contracting and cleaning before they started it, and they had been at that work a long time. It changes how we read a wet house. We can tell what the water has done to framing, subfloor and insulation rather than only what it did to the finish, and we say plainly what is beyond saving.
Waterford sits on water, and that shapes every job here
Waterford Township is built around thirty four named lakes, and roughly a ninth of the township is open water. That has consequences underground. The water table sits high in a lot of these neighborhoods, so basements and crawl spaces take on groundwater during heavy rain or a spring thaw, not only from a broken pipe. The housing runs from small ranches on narrow lakefront lots to much newer and larger homes a short walk away, so no two calls here look alike.
Water removal and drying reviews from Waterford, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Waterford, MI
Step 1. Someone answers, day or night
Ring us at any time and a person takes the call. We ask what happened, where the water is coming in and whether it is still running, and we tell you what you can do until we get there. Then the crew leaves. Waterford addresses are usually about an hour out.
Step 2. A free walkthrough before any work
We look at the property with you first, at no cost and with no paperwork. Meters go on the walls, the floor and the framing so we can follow where the water travelled. Then you see the readings, hear what we plan to do, and decide before a tool comes out of the truck.
Step 3. Get the water out, then bring the equipment in
Standing water is extracted at the start. Where the job needs containment, it goes up. Every air mover, dehumidifier and HEPA scrubber has been cleaned and decontaminated before it comes through the door. Material that cannot dry where it sits is taken out, and we tell you why beforehand.
Step 4. The drying gets measured every single day
We return each day and take readings at the same spots, and that record tells us how the drying is going. Most structures come to dry in two to four days. A crawl space or a lower level sitting against damp ground holds on longer than a bedroom upstairs. The equipment stays until the numbers allow it to be pulled, and a crew on site works four to eight hours.
Step 5. The invoice and the claim
Once the readings pass, the paperwork starts. We bill time and materials against the IICRC S500 standards manual using a current Xactimate list. The invoice reaches you three to five business days after the last day of work and is due in thirty days. With a claim open we give the adjuster the documentation they need and keep talking until it is finished.
June Lewis
2 months ago
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement.
We offer Water Damage Restoration in Waterford, MI and surrounding areas.
Waterford Township is a regular stop for us, from the neighborhoods around Elizabeth Lake and Loon Lake across to the Cass Lake side. We also cover Pontiac, Sylvan Lake, Auburn Hills, Clarkston and Independence Township, White Lake, Commerce Township and West Bloomfield. Our wider service area runs across Oakland, Macomb, Wayne, St. Clair and Lapeer counties. There is someone on our line whatever the hour and whatever the date. If the property sits on a private lake road or a seasonal drive, let us know on the call.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Waterford Area
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Common water damage questions from Waterford Township
Questions we get from our customers' and our answers.
How fast can you get to a Waterford Township property?
Someone answers our phone at every hour of the year, and our normal arrival in Waterford is around an hour. Give us the lake and the road when you call, because some of these addresses are easier to reach from one side than the other. Speed matters here as much as anywhere. Water sitting for an hour is still on the surface. Water sitting overnight is in the drywall, the subfloor and the insulation.
Why do Waterford basements and crawl spaces take on water so often?
The township is built around thirty four named lakes and about a ninth of its area is open water, so the water table sits high across much of it. Groundwater pushes in during heavy rain and again during the spring thaw, quite separately from any plumbing failure. Older houses close to the lakes often sit on block foundations or crawl spaces rather than modern poured walls. When the ground is saturated, those are the first places it shows up.
How long does drying take in a Waterford house, and how do you know it is done?
Two to four days covers most structures. A crawl space or a lower level sitting against wet ground can take longer, because the material has damp soil on the other side of it. We take moisture readings daily at the same points and follow the trend. Those readings are what end the job, not the appearance of the room. Equipment stays in place until they say the structure is dry.
Do you work with insurance directly on a Waterford water loss?
We do. Where a claim is open we document the loss for your carrier, with photos, moisture readings and scope notes, and you receive the same paperwork too. We keep in touch with your adjuster and with the plumber or any other trade on site, so information does not have to pass through you. You file the claim, since the policy is in your name. Do not hold off calling us until the adjuster has been out, because water keeps moving while that is arranged.
What does water damage restoration cost in Waterford?
Every job here is billed on time and materials, weighed against the IICRC S500 professional standards manual and priced off a current Xactimate list. Most carriers use the same list, so every line on the invoice can be checked. You pay for the hours worked, the equipment run and the materials used, not a figure chosen in advance. Invoices are sent three to five business days after completion and are due within thirty days. GreenSky financing is available if you need to spread the cost.
Have a question? Call us, we're available. (866)-333-6424