Same-Day Water Damage Restoration Madison Heights, MI
Free walkthrough • We deal with your adjuster • Financing available
Are you looking for water damage restoration in Madison Heights, MI? You are talking to the right people. We take on water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation for homes and businesses here. You will reach a person whatever the hour, and we are normally on site within about an hour.
Water Damage Restoration and related services in Madison Heights, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Madison Heights homeowners call us first for water damage cleanup
A person answers day or night and we arrive in about an hour
Call at any hour on any day of the year and a person picks up, not a recording and not an answering service. Madison Heights sits in southern Oakland County with neighbors on every side, and we are through this area constantly, so about an hour is the normal arrival time. When the wet room is the one your family actually uses, getting started quickly is worth more than anything else we can offer.
Free walkthrough, nothing signed, no obligation
We come out, look at the damage with you and charge nothing for it. No agreement is put in front of you at that visit. Moisture meters tell us where the water went, which in a small house is usually into more rooms than you would expect. We will not put a final number on the job in your driveway. That figure would be invented until a wall is opened.
We document your claim and work with your adjuster
We document the loss for your carrier, photos, moisture readings and scope notes, and you get the same paperwork too, so nothing sits behind a curtain. Your adjuster, your plumber and the other trades on the job all deal with us. Filing the claim itself is yours, because the policy is yours. If a claims specialist presents a preferred vendor list as a requirement, it is not one. Take us on and the contract is between you and us.
Local, and we have been doing this a long time
We are based in Rochester Hills, a short run north of here. Our founders spent their careers in construction, contracting and cleaning before starting it, and that is exactly the background needed to say honestly what a seventy year old wall is hiding. We read framing, subfloor and insulation, and we tell you what has to come out rather than leaving you to find out later.
We build tight containment because these houses are small
Madison Heights was built out after the war and it still reads that way. Brick ranches and bungalows in tight grids, rectangular lots, one or two bathrooms and a full basement under nearly all of it, most well under two thousand square feet above grade. In a large home you can seal off a wing and carry on with your week. Here the wet room and the room you need are often the same room, so careful containment decides whether your family can stay in the house while it dries. The city also has commercial corridors and industrial parks, and we work those buildings to the same standard.
Water removal and drying reviews from Madison Heights, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Madison Heights, MI
Step 1. A live person answers the phone
You call, we answer, at any hour. We ask what happened, where the water is showing and whether it is still running, and we give you something useful to do before we arrive. Then a crew is sent. About an hour is normal to Madison Heights.
Step 2. A free look, with you alongside
The walkthrough happens before anything else, it is free, and there is nothing to sign. Moisture meters trace the water past the visible damage. You see the findings at the same moment we do, so the scope is agreed before the work starts.
Step 3. Water removed, equipment placed
Standing water is extracted first. Containment goes up where the job needs it, which in a compact house often means keeping the living space usable. Each air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before placement, and anything that will not dry in place is taken out with the reason explained.
Step 4. Moisture readings taken daily
Each day we return and take readings from the same locations, so the drying is measured rather than assumed. A structure is generally dry inside two to four days. A crew is on site four to eight hours on a working day. The equipment stays until the numbers say it can go.
Step 5. Paperwork and the claim
With drying signed off, we put the documentation together. Charges are time and materials against the IICRC S500 standards manual, priced from a current Xactimate list, so every line has a basis. Invoices are issued three to five business days after completion and payment is due in thirty days. Where a claim is open we give your adjuster the documentation they need and keep working with them.
James Morgan
3 months ago
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable.
We offer Water Damage Restoration in Madison Heights, MI and surrounding areas.
Madison Heights sits in southern Oakland County with neighbors on every side, so we are through this area constantly. Royal Oak, Troy, Clawson, Berkley, Hazel Park, Ferndale and Oak Park are all minutes away. Just east of the city we cover Warren and the rest of southern Macomb County. West and north we work Southfield, Birmingham, Bloomfield Hills and Rochester Hills. The full territory reaches Oakland, Macomb, Wayne, St. Clair and Lapeer counties, and the phone is answered every hour of the year.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Madison Heights Area
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Madison Heights water damage questions
Questions we get from our customers' and our answers.
How soon can a crew get to Madison Heights?
Usually about an hour, and a person answers our phone at any hour of any day. Madison Heights sits in the middle of the area we work, with Royal Oak, Troy, Hazel Park, Warren and Ferndale all minutes away. The sooner we start, the less of the structure the water reaches. Call when you find it rather than waiting to see how it looks in the morning.
Can we stay in our Madison Heights house while it dries?
Often you can, and containment is the reason. These are compact houses, so the wet room and the room your family needs are frequently the same one. We build containment to seal the work off from the rest of the living space, and every air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before it goes in. Whether staying makes sense depends on the loss, and we will tell you straight what we think.
Do you work on commercial buildings in Madison Heights?
Yes. The city has commercial corridors and industrial parks alongside the neighborhoods, and we take that work. A wet warehouse floor or a flooded office suite is a different scale of drying from a basement, but it gets the same daily moisture readings and the same documentation. Pricing follows the same time and materials basis under the IICRC S500 standards manual.
Why do older Madison Heights homes keep having pipe failures?
Because the plumbing is as old as the houses. Most of this city was built out after the war, so the branch drains, supply lines and shutoff valves have been in service since then. Add the freeze and thaw cycle Southeast Michigan runs through every winter and the same handful of weak points fail again and again. Block foundations from that era were also never sealed the way a modern basement is.
How is a Madison Heights water damage job billed?
We charge time and materials under the IICRC S500 professional standards manual, priced from a current Xactimate list, which is what most carriers use. The invoice shows hours worked, equipment run and materials used, not a figure chosen before anyone opened a wall. It goes out three to five business days after the job is finished and payment is due in thirty days. GreenSky financing is available if you need to spread it.
Have a question? Call us, we're available. (866)-333-6424