Same-Day Water Damage Restoration Fraser, MI
Free walkthrough • We deal with your adjuster • Financing available
Are you looking for water damage restoration in Fraser, MI? You have found the right crew. We do water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation in every part of the city. A person answers our phone at every hour of every day, and a truck is normally in your driveway inside about an hour.
Water Damage Restoration and related services in Fraser, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Fraser homeowners call us first for water damage cleanup
A crew is usually at your door within the hour
Our line rings through to a real person at any hour, on every day of the year, holidays included. There is no answering service and no message left for somebody to read in the morning. Fraser sits in the middle of southern Macomb County, so we are often only minutes away when the call comes in. Once water starts moving through a house, the speed of the response is the one thing still in your control.
A free inspection with no paperwork attached
We walk the property with you at no cost, and there is nothing to sign for that visit. Moisture meters come with us, because water travels well past the wet patch you can see. What we will not do is name a final price while we are standing in your driveway. Nobody can honestly total a job before a wall is opened, and a figure produced that early is a guess.
Your insurance company hears from us, not only from you
We document the loss for your carrier, photos, moisture readings and scope notes, and you receive the same paperwork as well, so no part of it is hidden from you. We talk to your adjuster, your plumber and any other trade on the job, which keeps you out of the middle of it. Filing the claim itself stays with you, because the policy is in your name. If someone tells you a preferred vendor is required, that is not true. When you hire us, we are contracted by you.
Local, and at this a long time
We are based in Rochester Hills, so Fraser is a short drive rather than an out of town job. Our founders spent their working lives in construction, contracting and cleaning before they started this. That history shapes how we read a wet house. We are looking at framing, subfloor and insulation rather than only the floor you are standing on, and we tell you plainly what has to come out.
We know how Fraser houses are built
Most of this city went up in the 1950s and 1960s. Brick ranches and Cape Cods on tidy lots, nearly every one of them over a full basement. The drain stacks, supply lines and shutoff valves inside those houses have been working for decades. Many of the basements were finished long after the house itself was built, so what used to be bare block now holds carpet, drywall and everything a family keeps downstairs. A Michigan winter of freezing and thawing finds the weak fitting sooner or later.
Water removal and drying reviews from Fraser, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Fraser, MI
Step 1. Your call reaches a person
Call at three in the afternoon or three in the morning and a person answers. We ask what happened, where the water is coming in and whether it is still running, and we tell you what to do until we arrive. Then we send a crew. About an hour is normal for a Fraser address.
Step 2. A free walkthrough, done together
Before anyone touches a tool we walk the property with you. The walkthrough is free and it commits you to nothing. Moisture meters show us where the water actually went, which is usually further than it looks. You see what we found at the same time we do.
Step 3. We pull the water and set the equipment
Standing water leaves first. We put up containment where the job needs it, and every air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before it comes into your house. Anything that will not dry in place gets removed, and we explain the reason before it goes.
Step 4. Daily moisture readings
Drying is measured, not estimated. We come back each day and take readings from the same spots so we can watch the numbers drop. Most structures reach dry in two to four days. A crew is normally on site four to eight hours on a working day, and the equipment stays until the readings say it can leave.
Step 5. The invoice, and your carrier
Once drying is signed off, the paperwork starts. We charge time and materials measured against the IICRC S500 standards manual and priced from a current Xactimate list, so every line has something behind it. Invoices go out three to five business days after the job finishes and payment is due within thirty days. If a claim is open we give your adjuster the documentation they need and stay in that conversation.
Samantha Viviano
a month ago
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
We offer Water Damage Restoration in Fraser, MI and surrounding areas.
Fraser sits in the middle of southern Macomb County, so one call here usually puts us minutes from the next one. We work Roseville, Clinton Township, Sterling Heights, Warren and Eastpointe on the same rounds, and we run north to Utica, Macomb Township and Mount Clemens just as often. East of Fraser we cover St. Clair Shores and the communities along Lake St. Clair. Outside Macomb County we serve Oakland, Wayne, St. Clair and Lapeer counties. The line is answered every hour of the year, including the holiday weekends when a lot of pipes actually let go.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Fraser Area
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Water damage questions we hear from Fraser homeowners
Questions we get from our customers' and our answers.
How soon can you reach a Fraser address after I call?
A person answers our phone at any hour of the day or night, every day of the year, and our normal arrival time in Fraser is about an hour. That first hour matters more than people expect. Water sitting on a surface is still a small job, but by the following morning it has moved into drywall, subfloor and insulation. Call as soon as you find it, even if it looks minor.
Why does water in a Fraser home end up in the basement so often?
Almost every house in Fraser sits on a full basement, and most were built in the 1950s and 1960s. When a supply line or a drain fails upstairs, gravity carries the water to the lowest room in the building. That room usually holds the furnace, the water heater and, in a lot of these houses, a finished family room as well. Carpet, drywall and stored belongings soak up far more water than bare block ever did.
My insurance company gave me a list of vendors. Do I have to use one in Fraser?
No. A carrier cannot make you use a company from its preferred vendor list, whatever the wording on the call suggests. When you hire us, we are contracted by you, and the work has to satisfy you. A restoration company the carrier sends out is contracted by the carrier instead. Please do not wait for the adjuster to arrive before you call somebody, because water does not pause while a file is assigned.
How long will my Fraser basement take to dry?
Two to four days is the usual range for a structure to reach dry. A large loss, or one that ran for days before anyone noticed, takes longer. We return every day and take moisture readings from the same locations, and those numbers are what tell us the walls and the floor are dry. How the room looks and how many days have passed do not decide it. The equipment stays in place until the readings allow it to come out.
What does a Fraser water damage job cost, and when is the invoice due?
We bill time and materials under the IICRC S500 professional standards manual, priced from a current Xactimate list, which is the pricing most carriers work from. The invoice reflects the hours worked, the equipment run and the materials used, rather than a number chosen before the job started. Invoices go out three to five business days after the work is complete and payment is due in thirty days. If paying it all at once is difficult, GreenSky financing is available.
Have a question? Call us, we're available. (866)-333-6424