Same-Day Water Damage Restoration Shelby Township, MI
Free walkthrough • We deal with your adjuster • Financing available
Are you looking for water damage restoration in Shelby Township, MI? You have the right people. We take care of water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation across the township. Someone here answers the phone at any hour of any day, and a crew is usually in the driveway inside about an hour.
Water Damage Restoration and related services in Shelby Township, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Shelby Township homeowners call us first for water damage cleanup
About an hour from your call to our truck in the driveway
Every call is picked up by a person, day or night, weekend or holiday. No machine takes a message for the morning. Shelby Township is close to our base, so about an hour is the standard arrival. Losses get bigger by the hour, and the arrival time is the one part of that you can still influence once the water is loose.
The first look is free and carries no obligation
We walk the house with you at no charge, and you sign nothing to arrange it. Moisture meters tell us how far the water has run, which is normally well past the visible edge. We stop short of giving a final number at the front door. Until walls and floors are opened, the true scope is hidden, and a firm figure before that is a guess dressed up as a quote.
We take the insurance paperwork off your plate
Your carrier gets our documentation and our pricing. You get the same paperwork, so you can check every line yourself. We deal with your adjuster and with the plumbers or trades working alongside us, which spares you the relay work. And if a claims representative implies you have to use a company from their list, that is not how it works. You choose, and whoever you choose answers to you.
A local company that has been at this a long time
We are based in Rochester Hills, a short drive from any corner of the township. Our founders spent their careers in construction, contracting and cleaning before starting the business. That is why the assessment is a builder's assessment. We look past the surface at framing, subfloor and insulation, and we say clearly what has to be removed and what can stay.
We know what Shelby Township homes are made of
Housing here skews newer than most of the region. Ranches, colonials and two-storey homes fill subdivisions built from the 1970s through the early 2000s, newer construction is still going up toward the north end, and older houses sit in the long-settled pockets. These homes have big footprints and deep basements, most of them finished, with a lot of mechanical equipment below grade. The clay under this part of Macomb County drains slowly, so groundwater pressure and sump pump failures show up here as often as a burst pipe does.
Water removal and drying reviews from Shelby Township, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Shelby Township, MI
Step 1. You reach a person, not a recording
Ring us at any hour and one of our people answers. We ask what happened, where the water is coming in and whether the source is stopped, and we walk you through what to do before we arrive. Then we dispatch. Shelby Township addresses are usually reached in about an hour.
Step 2. The free walkthrough
Nothing gets touched until we have gone through the property with you. That inspection costs nothing and commits you to nothing. Meters follow the water into places you cannot see, and we show you the readings before we plan the work. You will understand the scope before we begin.
Step 3. Standing water leaves, equipment arrives
Extraction comes first, then containment if the job needs it. Air movers, dehumidifiers and HEPA scrubbers are all cleaned and decontaminated before they enter the house. Anything that will not dry where it stands comes out, and you hear why in advance rather than afterwards.
Step 4. Readings every day until the numbers are right
We do not eyeball drying. Every day a technician returns and meters the same locations, and the falling numbers are the proof. Two to four days is normal for a structure to reach dry. A working visit runs four to eight hours or more, and the equipment stays put until the readings clear it.
Step 5. Invoicing and your insurance company
With the drying signed off, we move to paperwork. Charges are time and materials against the IICRC S500 standards manual, priced from a current Xactimate list, so nothing on the invoice is arbitrary. Invoices arrive three to five business days after completion, payable within thirty days. Where a claim is running, the carrier gets our documentation and we keep talking to the adjuster.
Melissa Willner
a month ago
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
We offer Water Damage Restoration in Shelby Township, MI and surrounding areas.
Shelby Township sits in the middle of our Macomb County coverage, so our trucks move through here constantly. The same crews run into Utica, Sterling Heights, Macomb Township, Washington Township and Clinton Township, and west across the county line into Rochester and Rochester Hills. Our shop is in Rochester Hills, a short drive from any corner of the township. The wider territory reaches across Macomb, Oakland, St. Clair, Wayne and Lapeer counties. If your address is in or near Shelby Township, we cover it, and the phone is answered every hour of the year.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Water Damage Restoration in Shelby Township Area
Request a free water damage inspection in Shelby Township, MI
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Water damage questions we hear from Shelby Township homeowners
Questions we get from our customers' and our answers.
How quickly can you get to an address in Shelby Township?
Our base is in Rochester Hills, so Shelby Township is a short run and about an hour is the usual arrival time. The phone is answered by a person at every hour of the day and night, all year. Getting there early keeps the job smaller, because water that is still on the surface can be extracted. Water that has been in the structure overnight has to be dried out of framing, subfloor and insulation instead.
Most Shelby Township homes are fairly new. Do they still get water damage?
They do, just from different causes. Newer subdivision homes tend to have large finished basements, with the furnace, water heater and laundry below grade and supply lines running to refrigerators and upstairs bathrooms. A failed washer hose or a split line feeding a second-floor bath can put water through two floors before anyone notices. The clay soil under this part of Macomb County also drains slowly, so a sump pump that quits during heavy rain fills a basement quickly.
My Shelby Township basement is finished. What has to come out?
That depends on what the meters find, not on how the room looks. Carpet and pad usually cannot be saved once they have been wet for any length of time, and the lower part of the drywall often has to come off so the framing and insulation behind it can dry. Solid materials such as framing and concrete are dried in place wherever the readings allow. We tell you what is coming out and why before we remove anything.
Do you work with insurance carriers on Shelby Township claims?
Yes. We document the loss for your carrier, photos, moisture readings and scope notes, and you receive the same paperwork for your own records. We stay in contact with the adjuster and with any plumber or trade on the job so you are not passing messages between them. You file the claim yourself, since the policy is in your name. From there we carry the communication with you.
How is a Shelby Township water damage job priced?
Pricing is time and materials under the IICRC S500 professional standards manual, drawn from a current Xactimate price list. That is the same basis most insurance carriers use, which keeps the conversation with your adjuster simple. The invoice reflects real hours, real equipment run time and real materials rather than a figure quoted before the walls were opened. It goes out three to five business days after completion and is due in thirty days, with GreenSky financing available.
Have a question? Call us, we're available. (866)-333-6424