Same-Day Water Damage Restoration Hazel Park, MI
Free walkthrough • We deal with your adjuster • Financing available
Are you looking for water damage restoration in Hazel Park, MI? You are in the right place. We handle water extraction, flood cleanup, structural drying, sewage backups and mold remediation across all 2.8 square miles of the city. A person answers our phone at any hour of any day, and a crew is normally at your curb inside the hour.
Water Damage Restoration and related services in Hazel Park, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Hazel Park homeowners call us first for water damage cleanup
We are on site in about an hour
A person picks up when you ring us, whatever the hour and whatever the date. You are not leaving a message with a service that calls back at nine. Hazel Park is small enough to cross in a few minutes and I-75 runs through the middle of it, so an hour is the normal gap between your call and our truck at the curb. Hold on to that hour. Water that is still lying on a basement floor tonight is inside the subfloor and the wall cavities by breakfast.
The inspection is free and there is nothing to sign
We look at the property with you, at no charge, with no form attached to it. Moisture meters come out before anything else, because the wet patch you found is almost never the edge of the loss. Lots here are narrow and the houses are laid out tight, so water runs along a floor joist and shows up two rooms away from where it started. You see every reading. What we will not do is name a final price in your driveway, because nobody knows what a wall has absorbed until it is open.
We are local, based in Rochester Hills, and thirty years into this work
We are based in Rochester Hills, and Hazel Park sits comfortably inside the range we cover every day. The Michigan bungalows near John R and Nine Mile went up in the 1920s and 1930s, and the supply lines, waste stacks and shutoff valves inside them have been carrying water for close to a hundred years. Thirty years in these suburbs means we have stood in plenty of houses built the same way, in the same decade, by the same builders. Our founders came out of construction, contracting and cleaning, so they read what the water has done to framing and subfloor rather than only what shows on the surface.
We work with your insurance company and your adjuster
Your carrier gets our documentation of the loss, photos, moisture readings and scope notes, and the same paperwork comes to you with every line on it. We talk to your adjuster, your plumber and any other trade at the property, which keeps you out of the middle. If a claims representative tells you the work has to go to a company from their list, that is not correct. Scope matters in this city, because a finished Hazel Park basement is usually doing the job of a family room, a laundry and a spare bedroom at once.
Water removal and drying reviews from Hazel Park, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Hazel Park, MI
Step 1. You call and a person answers
Call at any hour and a live voice comes back, never a menu. We ask where the water is coming in, whether it is still running and what you can shut off safely, then tell you what to do until we get there. Lift off the floor anything you can move. An hour is the usual run to a Hazel Park address.
Step 2. We walk the house with you for free
The walkthrough is the first thing that happens once we arrive. There is no charge for it and no paperwork behind it. We meter the floor and the walls and follow the water past the point where you can see it. On these compact floor plans the stairwell, the chimney chase and the joist bays all move water sideways. You know the scope before a tool comes off the truck.
Step 3. Water out, drying equipment in
Pumps and extractors take the standing water first. Containment goes up wherever the layout of the house calls for it, and every air mover, dehumidifier and HEPA scrubber is cleaned and decontaminated before it is carried inside. Anything that will not dry where it sits has to leave the building. In a Hazel Park basement that generally means the carpet, the pad underneath it and the lowest foot of drywall, and you hear the reason before any of it goes.
Step 4. Daily readings, then the billing
Drying gets measured rather than assumed. We come back each day and meter the same marked points, and a crew is on site four to eight hours on a working day. Two to four days is the normal range for a structure to reach dry, and the equipment stays plugged in until the readings release it. The invoice follows three to five business days later, charged time and materials under the IICRC S500 standards manual and priced from a current Xactimate list, due in thirty days. With a claim open, the carrier gets everything the file needs and we stay with the adjuster to the end of it. If the timing is hard, GreenSky financing can spread it.
June Lewis
2 months ago
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement.
We offer Water Damage Restoration in Hazel Park, MI and surrounding areas.
Hazel Park fills a small block of southeast Oakland County, with Ten Mile Road along the top, Eight Mile Road along the bottom and Dequindre Road on the east, which is also the Oakland and Macomb county line. From a job here we run out to Ferndale, Madison Heights, Royal Oak, Oak Park, Berkley and across Dequindre into Warren and Center Line. Our territory covers Macomb, Oakland, Wayne, St. Clair and Lapeer counties. There is a person on the phone every hour of the year, holidays included. If you are not sure your street falls inside our area, call and ask.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Hazel Park Area
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What Hazel Park homeowners ask us about water damage
Questions we get from our customers' and our answers.
How soon can you reach a Hazel Park address after a pipe lets go?
An hour is our normal run to a Hazel Park address, and the phone is answered by a person at every hour of every day of the year. Do not wait to see how it develops. Water is at its easiest to lift while it is still lying on top of the floor, and that window is short. Once it has climbed into insulation and the bottom of the drywall you are paying for demolition instead of extraction.
Why do so many Hazel Park water losses start below grade?
Because the basement is where everything lives. These are small houses, so the furnace, the water heater, the laundry and often a finished room all sit down there together. The Cape Cods built between 1945 and 1955 and the ranches north of Ten Mile all sit on full basements, and the ground under this city barely falls at all, so drainage around a foundation has to work for its living.
Our Hazel Park Cape Cod has bedrooms upstairs. Where does an upstairs leak end up?
Down, and out of sight for a while. Those half story bedrooms sit inside the roof with knee walls closing off the space behind them, and water from an upstairs bathroom gets into that void before it shows anywhere you would think to look. It then follows the joists and appears on a first floor ceiling well away from the fitting that failed. We meter for the true edge of it instead of working from the stain.
How long does drying take in a Hazel Park house, and how do we know it is done?
Two to four days is normal for a house this size, and a loss that sat undiscovered stretches longer than that. Each day we return and meter the same marked points, so today's number means something against yesterday's. Drying is finished when the readings say the structure is dry, not when a room stops feeling damp to the touch. Equipment stays where it is until the meters release it, and you see the numbers as they come in.
Who gets billed for a water damage job in Hazel Park?
On an open claim your carrier receives our documentation of the loss, photos, moisture readings and scope notes, and a copy comes to you so nothing sits hidden. The claim itself has to come from you, since your name is on the policy, and after that we take it forward alongside you. Pricing is time and materials under the IICRC S500 manual, drawn from a current Xactimate list. Billing goes out three to five business days after we finish and is due in thirty.
Have a question? Call us, we're available. (866)-333-6424