Same-Day Water Damage Restoration Rochester, MI
Free walkthrough • We deal with your adjuster • Financing available
Trying to find water damage restoration in Rochester, MI? You have reached the right company. We carry out water extraction, flood cleanup, structural drying, sewage cleanup and mold remediation for properties throughout the city. Our phone is answered by a person at any hour of any day, and a crew is normally there in about an hour.
Water Damage Restoration and related services in Rochester, MI
Water, fire, smoke, storm, mold and asbestos work across Southeast Michigan.
Why Rochester homeowners call us first for water damage cleanup
About an hour, at any hour
Call at two in the afternoon or two in the morning and a person answers, not a recording and not a service that takes a name. A crew is sent as soon as we have the address. Rochester is close to our base, so about an hour is the ordinary arrival and often it is quicker. With water, the hour you save at the start is the wall you keep at the end.
A free inspection with nothing to sign
We come out and look at the damage with you for nothing, and no paperwork changes hands to make that happen. Moisture meters find where the water actually went, which in an older building is usually well past the room it started in. We will not price the job at the front door. Until something is opened up, a final figure is invented, and we will tell you that rather than pretend otherwise.
Your carrier deals with us
On an open claim we document the loss for the insurance company, with photos, moisture readings and scope notes, and you get the same paperwork so the two match line for line. We handle the back and forth with your adjuster, your plumber and any other trade involved. Being told you have to choose from a preferred vendor list is not something you are bound by. You hire us, and you are who we work for.
Local, and long in this work
The company runs out of Rochester Hills, right next door, so this is neighbourhood work for us. Our founders came from construction, contracting and cleaning before restoration, and it changes what an assessment looks like. We read the framing, the subfloor and the insulation instead of reporting on the paint, and we tell you straight which materials are finished.
We know the old buildings in town
Rochester has one of the oldest cores in the county, and the buildings prove it. Frame houses from the eighteen hundreds and early Victorian and Greek Revival homes stand within a few streets of the masonry commercial blocks downtown, many of which have apartments above the shops and basements beneath them. Three waterways meet in this small city, and ground that close to running water stays wet longer. Plaster over lath, stone foundations and layered old flooring all release water slowly, so we meter through them rather than reading the surface.
Water removal and drying reviews from Rochester, MI
Reviews from homeowners and businesses across Southeast Michigan.
161 reviews on 
a month ago on
Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the...
a month ago on
We found out we had a water leak from our bathroom tub when we brought our newborn home this past winter. It unfortunately needed to be a complete restoration which my husband and I had never gone through before. We were paired with Michelle as our project manager/overseer during this. I have nothing but amazing...
a month ago on
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling. Austin and Clayton were both amazing to...
a month ago on
Response came out so fast for my family and I after our laundry room washer flooded. They handled everything with ease and got guys out there same day! Such great employees and everything was demoed dried and cleaned up so quickly.
2 months ago on
I give these five stars to Austin Lardie the mitigation project manager! He deserve all the five stars. He kept his word. He made sure that my floors were dry. I could call him anytime. I just wish I would have stayed with the company. If I had to deal with Austin throughout the whole...
2 months ago on
Wonderful experience during such a stressful time. They came out immediately, the employees were extremely polite and respectful, and kept me updated every step of the way. They also helped guide me through the insurance claims process which seemed overwhelming at first. I would definitely recommend.
2 months ago on
Awesome service. The team was very prompt and professional. Highly recommend.
2 months ago on
This company was quick, professional, and efficient! Joe and his team were a wealth of knowledge and completely upfront and honest about pricing and outcomes. I highly recommend!
2 months ago on
The water line to our ice maker burst and caused a huge mess. Once the plumber discovered where the leak was, he recommended Response Flood & Fire for mitigation. They responded FAST and had dryers going for the floor in our kitchen and basement. Austin was our Mitigation Project Manager, he and everyone on his...
3 months ago on
When we needed help fast, Response Flood & Fire really came through for us. They responded quickly, kept us informed throughout the process, and handled everything with a calm and professional attitude. The crew worked efficiently and made a stressful situation feel much more manageable. Really appreciate the care and...
4 months ago on
Our basement flooded due to a sump pump issue- Tyler & Dave came out & worked SO hard to help get our basement cleaned up. I have never been more impressed with a company, than I was with Response Fire & Flood. They all worked incredibly hard, were very polite, made sure to relay all...
4 years ago on 
I cannot say enough positive things about our experience with this company. We had significant flooding after a plumbing repair job went wildly wrong over the weekend. Ryan and Mike did an excellent job, start to finish, in remediating the damage. They were very responsive, professional, and definitely know their...
Our water damage repair process in Rochester, MI
Step 1. A person takes your call, any hour
You ring, we answer, whatever time it is. We want to know what has failed, where the water is showing and whether it is still coming, and we tell you what to do until the truck arrives. A crew is dispatched during that call. Rochester is a short run for us, so about an hour is the usual.
Step 2. A no cost walkthrough of the building
We go through the property with you before any work starts, free and with no obligation. Meters trace the water into wall cavities, under flooring and along joists into rooms that still look untouched. You see each reading as it is taken. Nobody hears about the scope of the job for the first time when the invoice arrives.
Step 3. The water leaves, the equipment arrives
Extraction happens first, since nothing dries with water still standing on it. Containment goes up where the building calls for it, which matters in a downtown property with tenants or trade above and below. Every piece of drying equipment is cleaned and decontaminated before it comes in. Material that will not dry in place is removed and we explain why beforehand.
Step 4. Readings taken daily until they clear
We come back every day and meter the same reference points, then log the numbers. That is the only honest way to know a structure is drying rather than looking dry. Two to four days is typical, and older masonry and plaster usually sit at the far end of it. The equipment stays until the readings release it, with crews on site four to eight hours or more per visit.
Step 5. Final paperwork and your insurer
When the numbers confirm the building is dry we close out on paper. Work is charged as time and materials against the IICRC S500 standards manual and priced from a current Xactimate list, so every line has something behind it. The invoice follows three to five business days after completion, due in thirty days. Open claims go to the carrier directly. GreenSky financing is there if you want it.
Steven Townsend
a month ago
Same story as at least one other reviewer. Our ice maker water line started leaking and created a bigger mess than we realized. Our plumber recommended Response Flood & Fire for mitigation, and they were out the very next day drying out our kitchen floor and basement ceiling.
We offer Water Damage Restoration in Rochester, MI and surrounding areas.
Rochester sits almost entirely surrounded by Rochester Hills, with Oakland Township directly north and Auburn Hills a short run west. Cross east over the Macomb County line and you are into Shelby Township, with Washington Township beyond it. Lake Orion and Troy are both an easy reach as well. We work all of that ground and carry on across Oakland County into Macomb, Wayne, St. Clair and Lapeer. The line is answered every hour of every day of the year, holidays included.
Ella M
a month ago
“Our restoration project took several months to complete. If you’re going through an insurance claim, be patient, as the process itself can take time. Dandre, who inspected the damage, prepared the estimate, and worked with our insurance company, was knowledgeable, professional, and very helpful throughout the process. Michelle, our project manager, was always responsive, caring, and worked hard to make sure everything was done right. The restoration work was completed by Leo and Augie, and they were outstanding. Leo replaced our tile, completed the plumbing work, repaired our closet organizer, and paid close attention to every detail. Augie did an excellent job painting. They were respectful, hardworking, and treated our home as if it were their own. Overall, although the process took time, the final result was excellent. Thank you, Dandre, Michelle, Leo, and Augie, for your professionalism, dedication, and quality work!”
Response Flood & Fire
Water Damage Restoration Services
- Water Damage Restoration
- Water Extraction
- Flood Cleanup
- Water Damage Repair
- Mold Remediation
Zip Codes Served
Water Damage Restoration in Rochester Area
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Questions from Rochester homeowners and building owners
Questions we get from our customers' and our answers.
How quickly do you reach an address in Rochester?
About an hour, and frequently sooner, because our office is next door in Rochester Hills. The phone is answered by a person 24 hours a day, every day of the year. While we are on the way, shut the water off at the valve if you can reach it safely and stay clear of any room where water is near an outlet or a panel. Photograph the rooms before anything gets moved.
My Rochester house is more than a hundred years old. Can you dry it properly?
Yes, and old houses are a large part of what we do here. Plaster over lath, stone foundation walls and several layers of old flooring hold water far longer than modern drywall and framing, so we meter through those assemblies rather than judging by appearance. We also open the smallest area the readings will allow, because opening more of an old house than necessary creates a second problem on top of the first.
Can you work in a downtown Rochester building while it stays open?
Usually. We start by asking what has to keep running, then build the containment around that. Sealing off the affected part lets drying carry on in one section while the rest of the building trades as normal, which matters where there are apartments above the shops. It does not work for every loss, particularly a large one or one involving contaminated water, and we will say so directly rather than promise otherwise.
Rochester sits where several waterways meet. Does that affect basements here?
It affects how long the ground stays saturated. Soil near running water holds moisture after heavy rain or a spring thaw, and a foundation sitting in wet ground sheds water more slowly than one that is not. Add old stone and block basement walls and a small failure below grade turns into a longer drying job. That is why we meter the structure daily instead of assuming a standard timeline.
Do I need to wait for my adjuster before you start in Rochester?
No. Starting mitigation as soon as possible is the property owner's responsibility, and waiting only lets the water move deeper into the building. Photograph everything first, then let us begin. If a claims specialist says you must use one of their preferred vendors, that is not correct, and when you hire us we are contracted by you. On an open claim we document the loss for your carrier, with photos, moisture readings and scope notes.
Have a question? Call us, we're available. (866)-333-6424